Nowadays, AI is being used in citizen services to make them faster, easier, and more accurate for people. It helps with tasks like form processing, public […]
Author: Pratik Nasre
9 mins read
Leveraging AI to Enhance Citizen Services in Government Agencies
by
Pratik Nasre
Uncategorized
10 mins read
Understanding and Leveraging Customer Sentiment for Brand Success
Customer sentiment is a measurement of how customers feel about your business, products, or services. It shows whether customers have a positive, negative, or neutral view […]
by
Pratik Nasre
Customer Sentiments
8 mins read
Why Empathy Training is Crucial for Exceptional Customer Service
Empathy training is a prerequisite in any business because it is important to see things from the client’s perspective. Empathy for the client’s specific requirements helps […]
by
Pratik Nasre
B2B Customer Service
10 mins read
Understanding Data Management and Its Importance in Business
Data management means collecting, storing, organising, and using your data correctly. It allows you to keep your data clean and easy to find. Also, such professional […]
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Pratik Nasre
IT Support
6 mins read
Is Salesforce CRM Right for You? See the Full Review and Get Started!
For any business to grow substantially over a projected timeframe, it is important to build a meaningful customer relationship. Whether the business is large or small, […]
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Pratik Nasre
Customer Sentiments
10 mins read
How to Choose the Best Pricing Model for Customer Support Software
Most customer support software (like a CRM) has multiple pricing models. They charge businesses based on factors like users, ticket volume, or automation. For example, Gorgias […]
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Pratik Nasre
Customer Experience
9 mins read
How Much Does Customer Service Really Impact the Customer Experience?
Key Takeaways Excellent customer service directly impacts customer satisfaction, loyalty, and lifetime value. Modern service goes beyond speed—empathy, personalization, and proactive support matter more than ever. […]
by
Pratik Nasre
Customer Experience
10 mins read
What Is Learning and Development? Key Trends for Employee Growth
Key Takeaways: Learning and development (L&D) is a key HR function that fuels employee growth, engagement, and long-term business success. Continuous, personalized, and digital-first learning is […]
by
Pratik Nasre
learning and development in HRM
10 mins read
Understanding Knowledge Process Outsourcing: Benefits for Businesses
Key Takeaways: KPO (Knowledge Process Outsourcing) lets businesses outsource high-skill, knowledge-intensive tasks to expert teams without the cost of hiring in-house. Unlike BPO, KPO focuses on […]
by
Pratik Nasre
Customer Experience
10 mins read
Advanced Strategies for Improving Customer Service Levels
Key Takeaways Improving your customer service level starts with personalized, empathetic interactions that make customers feel truly heard. Raising service standards beyond industry averages helps differentiate […]
by
Pratik Nasre
Uncategorized