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What are the essential KPIs to track when measuring the success and ROI of an accounts payable function outsourcing project?
Frequently Asked Questions
Accounts Payable Outsourcing
What are the essential KPIs to track when measuring the success and ROI of an accounts payable function outsourcing project?
As per general industry understanding, VPs of D2C companies track the following KPIs:
a) Invoice processing time
b) Cost per invoice
c) Payment accuracy
d) Exception rates
e) Duplicate payment incidents
f) Early payment discount capture
g) Vendor satisfaction, and
h) Days payable outstanding (DPO)
In addition, some finance leaders also monitor automation rates and internal productivity improvements after implementation.