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What are the key performance indicators (KPIs) that a beauty service CX team should track?
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Beauty Service Customer Support
What are the key performance indicators (KPIs) that a beauty service CX team should track?
Some key KPIs may include CSAT, NPS, CES, first response time, resolution time, and repeat contact rate. For beauty D2C brands, they may also track return or refund rate and product issue trends. These metrics could help measure service quality, customer loyalty, and CX consistency.