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What types of tasks and services are typically handled by an outsourced help desk team?
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Help Desk Outsourcing
What types of tasks and services are typically handled by an outsourced help desk team?
Generally, outsourced help desk teams manage order tracking, refunds, returns, technical support, complaint resolution, ticket management, and basic troubleshooting. Depending on the signed SLA (Service Level Agreement) and the pre-defined “scope of work”, they may also handle FAQs, escalation to internal teams, and multi-channel communication across email, chat, voice, and social platforms.