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What are the key performance indicators for an effective inbound call center serving D2C customers?
Frequently Asked Questions
Inbound Call Center Services
What are the key performance indicators for an effective inbound call center serving D2C customers?
The effectiveness of an inbound call center can be checked by tracking Customer Satisfaction (CSAT), First Contact Resolution (FCR), Net Promoter Score (NPS), Customer Effort Score (CES), Average Speed of Answer (ASA), Average Handle Time (AHT), abandonment rate, service level attainment, and quality assurance scores.