The CX Partner DTC Brands Count On
Atidiv is the CX partner ambitious DTC brands rely on to convert conversations into growth. By combining human empathy with data-driven insight loops, we turn frontline interactions into signals that shape better decisions across product, logistics, and customer journeys.
The result is CX that doesn’t just resolve issues, it consistently compounds into loyalty, retention, and long-term value.
first response time
surge capacity within 30 days
messages cleared per week
Signup for a
4-weeks free pilot!
When Customers Can’t Wait, Neither Do We
Ticket queues and SLA breaches are mounting as promo season ramps up.
Tone, accuracy, and speed fluctuate by shift, putting loyalty and sales at risk.
Current vendor struggles with after-hours, voice, and SMS coverage.
Last year’s backlogs and repeat issues threaten to stall campaigns again.
Plug in Holiday-Ready CX Teams That Deliver From Day One
Stop risking mid-season switches with missing SLAs and inconsistent tone. Get prompt responses and consistent, on-brand replies from email to SMS, voice, and social channels.
Clear backlogs fast
Scale CX up only during demand
After-hours and weekend coverage
Fix issues at the source
Automation
Scale Holiday CX Quickly, Accurately, and Cost-Efficiently
holiday DTC tickets resolved last year.
of repeat queries automated with QA guardrails.
weeks to layer automation on top of live coverage.
Proven With Brands
Like Yours
The brand was losing South American customers due to high churn and no Spanish-language support. Atidiv quickly onboarded bilingual agents and introduced region-specific metrics. Within 3 months, retention rose by 50%, repeat purchases by 59%, and churn fell 35%.
The client lacked chat support and faced low productivity, CSAT, and quality. Atidiv deployed a dedicated 3-tier CX team, improved data transparency, and raised CSAT + quality from month one. The team scaled from 5 to 32 FTEs, prompting a full transition to Atidiv in just 10 months.
We seamlessly integrate with any Platform
Edley Naylor-Leyland
Head of Business Operations, Drool
Rene Perez
Production Manager, Hedley & Bennett
How We Get You Holiday-Ready in a Week
Kickoff
Share your FAQs, order flows, and promo details. We handle setup and training, no heavy lifting on your side.
Pilot
A small team goes live under a free pilot. We start clearing real tickets, tracking accuracy, adjusting scripts in real time, and identifying automation opportunities.
Scale for Peak
Pilot team expands into full coverage before the surge hits. You enter the holiday season with trained agents and automation that’s already tested.