Content Management
Content Management
Internet businesses looking to live up to their brand promise need relevant, reliable, and appropriate content for their users. They face challenges in keeping their content accessible and updated. Having the right systems in place to attract and retain talent is required to run a sustainable and rigorous content management engine cost-effectively. Atidiv helps these companies manage their content end-to-end, including quality control and talent recruitment and management.
We set up open-ended process flows with client content teams that are cost-effective and flexible for scaling. We leverage our proprietary data science toolkits to ensure processes are optimized and deliver the best cost-to-quality ratio possible.
SERVICES WE OFFER
Subscription e-commerce
We helped a US-based online crowd-sourced listing platform save $25M annually
Our client is an online US-based aggregator of businesses present in 30+ countries. They needed support with verification and moderation of listings in 11 languages. The company had 6 different queues with different processing guidelines that had evolved from a US cultural context.
We set up a 300-member team with divisions for training, auditing, and escalation for sensitive listings, while creating comprehensive workflows and processes. We were able to process 30M+ listings over 7 years till date, and our optimized processes deliver savings of $25M annually.
Case Studies
CASE STUDY - USA BASED LISTING PLATFORM
Subscription e-commerce
We helped a US-based online crowd-sourced listing platform save $25M annually
Our client is an online US-based aggregator of businesses present in 30+ countries. They needed support with verification and moderation of listings in 11 languages. The company had 6 different queues with different processing guidelines that had evolved from a US cultural context.
We set up a 300-member team with divisions for training, auditing, and escalation for sensitive listings, while creating comprehensive workflows and processes. We were able to process 30M+ listings over 7 years till date, and our optimized processes deliver savings of $25M annually.
Customer Experience
Customer Experience
Businesses are under pressure to have greater multi-channel and white label platform expertise to provide consistently good customer support. However, recruitment, training, and other overhead costs make running such high quality in-house customer support teams prohibitively expensive for fast growing companies. Atidiv helps these businesses offer better customer experience across their user journey, from lead conversion to post-sales support.
We use a data-driven approach to reduce card abandonment, optimize customer experience, enhance conversion probabilities and support post-sales service to improve customer retention and lifetime value. We set up process flows with client strategy teams and provide talent recruitment and management services that are best suited to the new system. We also provide transparent and automated reporting of daily performance.
SERVICES WE OFFER
CASE STUDY - Omnichannel Retail
Our dedicated 13-member team helps major UK-based online tire retailer save $200K+ annually
Our client is one of the biggest online tire retailers in the UK. They were finding it challenging to offer customer support throughout the customer lifecycle, from the point of booking to after-sales support. They required comprehensive support for order confirmation and client communication across email and live-chat.
We deployed a dedicated 13-member team to provide operations and customer support across voice, chat, and email. The team presently saves the company $200K+ annually, handles 230K+ tickets annually, and has a customer satisfaction rating of more than 4.2/5.
CASE STUDY - Subscription e-commerce
We help Home Chef with customer emails, handling ~80K tickets annually at 99.99%+ accuracy
Home Chef is a $500M+ meal kit and food delivery business in the US with 500K+ active customers. They receive a large volume of email queries from customers. As a subscription-based business, customer retention was essential for long-term growth for the company. However, the sheer volume and time-critical nature of the queries required a 24-hour turnaround time.
We built a comprehensive rule-based system to offer templatized responses to 8 different queries. Our team currently handles ~80K tickets annually and has an accuracy rate of more than 99.99%.
CASE STUDY - LA Collective
We helped LA Collective set up their CRM and achieve a customer satisfaction score
of 92%
LA Collective is a $1M+ fashion retailer having 1,278 average daily visitors to the website. With a rapidly growing customer base, they needed to structure their customer support workflows and ensure every conversation was being tracked. This also required an efficient solution for sales support on chat and email.
Atidiv helped setting up LA Collective's CRM to track all customer conversations. We also had our team members assist with customer chats and emails, resulting in a Customer Satisfaction Score of 92% and a response time of <9s.
Case Studies
CASE STUDY - UK BASED ONLINE TIRE RETAILER
#1 Omnichannel Retail
Our dedicated 13-member team helps major UK-based online tire retailer save $200K+ annually
Our client is one of the biggest online tire retailers in the UK. They were finding it challenging to offer customer support throughout the customer lifecycle, from the point of booking to after-sales support. They required comprehensive support for order confirmation and client communication across email and live-chat.
We deployed a dedicated 13-member team to provide operations and customer support across voice, chat, and email. The team presently saves the company $200K+ annually, handles 230K+ tickets annually, and has a customer satisfaction rating of more than 4.2/5.
CASE STUDY - FOOD DELIVERY BUSINESS
#2 Subscription e-commerce
We help Home Chef with customer emails, handling ~80K tickets annually at 99.99%+ accuracy
Home Chef is a $500M+ meal kit and food delivery business in the US with 500K+ active customers. They receive a large volume of email queries from customers. As a subscription-based business, customer retention was essential for long-term growth for the company. However, the sheer volume and time-critical nature of the queries required a 24-hour turnaround time.
We built a comprehensive rule-based system to offer templatized responses to 8 different queries. Our team currently handles ~80K tickets annually and has an accuracy rate of more than 99.99%.
CASE STUDY - LA Collective
#3 LA Collective
We helped LA Collective set up their CRM and achieve a customer satisfaction score of 92%
LA Collective is a $1M+ fashion retailer having 1,278 average daily visitors to the website. With a rapidly growing customer base, they needed to structure their customer support workflows and ensure every conversation was being tracked. This also required an efficient solution for sales support on chat and email.
Atidiv helped setting up LA Collective's CRM to track all customer conversations. We also had our team members assist with customer chats and emails, resulting in a Customer Satisfaction Score of 92% and a response time of <9s.
Digital Media Operations
Digital Media Operations
For businesses expanding paid media efforts, hiring and maintaining a full team in-house becomes challenging. And as the businesses scale,managing their digital marketing platform becomes cumbersome. Atidiv’s expertise lies in providing team support across the entire digital marketing value chain. This includes media planning, campaign management, paid search and social media management.
Our people operate as specialized extension to our clients’ in-house teams. We set up process flows and instructions with the client and then recruit and train the right people for these process instructions. Our people are available 24x7 making it easy to work closely with the clients’ in-house teams. We leverage analytics and business intelligence to report daily metrics and improve the output of human-driven tasks.
SERVICES WE OFFER
CASE STUDY - Digital Media platform
We help save ~$800K annually for a prominent US-based media-buying platform company
Our client is a leading US-based media buying platform with 1000+ employees, generating an annual revenue of $500M+ and having presence across 10+ US cities. Their media services team needed help with optimizing and executing campaigns, conducting quality audits and reporting campaign performance across platforms.
Our 10+ member dedicated team provides daily 18+ hour support to the clients’ ad operations and social team on campaign auditing and trafficking. They handle 10,000+ campaigns annually resulting in annual savings of ~$800K+ for the client.
CASE STUDY - Social Media Marketing
We help a prominent NY-based social media marketing company save $300K annually
Our client is a leading New York City-based social media buying platform with 200+ employees. Although error-free ad uploading was essential to their business, they struggled with minimizing human error.
We provide 7-days a week support to the team by auditing the quality of campaign creatives, targeting parameters across multiple social media platforms, and creating weekly/monthly performance reports for them. We handle 5000+ campaigns annually for them, picking out ~4000 errors across campaign parameters, resulting in annual savings of $300K.
CASE STUDY - Premium Retail
We help manage $125M social media ad-spend for a $1B+ LA-based fashion retailer
Our client is a leading LA-based fashion retailer that houses 4 key brands with an annual media spend of ~$125M across leading social media platforms. For a leading fashion house, being constantly active on social media was a necessity, but managing campaigns on the weekend or dealing with time-consuming daily digital marketing routines was a hassle.
We staffed an extended team which aids and supports the in-house paid social media team. Further, we automate and support ad uploading and campaign optimization. We handle 1000+ campaigns for our client and achieve a ~10% reduction in weekend CPAs.
CASE STUDY - LA Collective
We helped LA Collective increase user base by 3x to 200K, achieving 1.5x+ return on ad spend
LA Collective is a $1M fashion retailer with 173K+ social media followers. With the brand gaining popularity, they needed to structure their media spend allocation in a systematic manner. This meant devising a strategy for their Facebook ad manager, continuously monitoring their campaigns and increasing return on ad spend (ROAS).
Atidiv managed LA Collective's media spend for Facebook. We assisted the team with strategy, campaign creation, targeting, and optimization. We also created daily reports to study performance and adjust parameters to constantly deliver 1.5x+ ROAS. We also assisted in launching a new brand and increasing their user base by 3x to 200K in 30 days.
Case Studies
CASE STUDY - USA BASED MEDIA BUYING PLATFORM
#1 Digital Media platform
We help save ~$800K annually for a prominent US-based media-buying platform company
Our client is a leading US-based media buying platform with 1000+ employees, generating an annual revenue of $500M+ and having presence across 10+ US cities. Their media services team needed help with optimizing and executing campaigns, conducting quality audits and reporting campaign performance across platforms.
Our 10+ member dedicated team provides daily 18+ hour support to the clients’ ad operations and social team on campaign auditing and trafficking. They handle 10,000+ campaigns annually resulting in annual savings of ~$800K+ for the client.
CASE STUDY - NY BASED SOCIAL MEDIA MARKETING COMPANY
#2 Social Media Marketing
We help a prominent NY-based social media marketing company save $300K annually
Our client is a leading New York City-based social media buying platform with 200+ employees. Although error-free ad uploading was essential to their business, they struggled with minimizing human error.
We provide 7-days a week support to the team by auditing the quality of campaign creatives, targeting parameters across multiple social media platforms, and creating weekly/monthly performance reports for them. We handle 5000+ campaigns annually for them, picking out ~4000 errors across campaign parameters, resulting in annual savings of $300K.
CASE STUDY - LA BASED FASHION RETAILER
#3 Premium Retail
We help manage $125M social media ad-spend for a $1B+ LA-based fashion retailer
Our client is a leading LA-based fashion retailer that houses 4 key brands with an annual media spend of ~$125M across leading social media platforms. For a leading fashion house, being constantly active on social media was a necessity, but managing campaigns on the weekend or dealing with time-consuming daily digital marketing routines was a hassle.
We staffed an extended team which aids and supports the in-house paid social media team. Further, we automate and support ad uploading and campaign optimization. We handle 1000+ campaigns for our client and achieve a ~10% reduction in weekend CPAs.
CASE STUDY - LA Collective
#3 LA Collective
We helped LA Collective increase user base by 3x to 200K, achieving 1.5x+ return on ad spend
LA Collective is a $1M fashion retailer with 173K+ social media followers. With the brand gaining popularity, they needed to structure their media spend allocation in a systematic manner. This meant devising a strategy for their Facebook ad manager, continuously monitoring their campaigns and increasing return on ad spend (ROAS).
Atidiv managed LA Collective's media spend for Facebook. We assisted the team with strategy, campaign creation, targeting, and optimization. We also created daily reports to study performance and adjust parameters to constantly deliver 1.5x+ ROAS. We also assisted in launching a new brand and increasing their user base by 3x to 200K in 30 days.