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Data can make success predictable. We can help make it a habit.

As companies grow, scaling human processes can become very costly very fast, unless the right people are empowered with the right data to perform the right tasks. Atidiv helps you identify and efficiently scale the most repeatable-predictable processes with dedicated teams equipped with our proprietary data science tools.

Content
Management
Customer
Experience
Digital
Media Operations

Content Management

Internet businesses looking to live up to their brand promise need relevant, reliable, and appropriate content for their users. They face challenges in keeping their content accessible and updated. Having the right systems in place to attract and retain talent is required to run a sustainable and rigorous content management engine cost-effectively. Atidiv helps these companies manage their content end-to-end, including quality control and talent recruitment and management.

We set up open-ended process flows with client content teams that are cost-effective and flexible for scaling. We leverage our proprietary data science toolkits to ensure processes are optimized and deliver the best cost-to-quality ratio possible.

SERVICES WE OFFER

Social platform moderation
Ensuring user-submitted multimedia content adheres to platform-specific guidelines
Marketplace moderation
Filtering product descriptions and user reviews before publication on ecommerce platforms
Product categorization
Automated product classification for improved inventory searchability and discovery
Content tagging
Enhanced site navigation and improved organic SEO through automated photo, video, and product page labeling

Subscription e-commerce

We helped a US-based online crowd-sourced listing platform save $25M annually

Our client is an online US-based aggregator of businesses present in 30+ countries. They needed support with verification and moderation of listings in 11 languages. The company had 6 different queues with different processing guidelines that had evolved from a US cultural context.

We set up a 300-member team with divisions for training, auditing, and escalation for sensitive listings, while creating comprehensive workflows and processes. We were able to process 30M+ listings over 7 years till date, and our optimized processes deliver savings of $25M annually.

Case Studies

CASE STUDY - USA BASED LISTING PLATFORM

Subscription e-commerce

We helped a US-based online crowd-sourced listing platform save $25M annually

Our client is an online US-based aggregator of businesses present in 30+ countries. They needed support with verification and moderation of listings in 11 languages. The company had 6 different queues with different processing guidelines that had evolved from a US cultural context.

We set up a 300-member team with divisions for training, auditing, and escalation for sensitive listings, while creating comprehensive workflows and processes. We were able to process 30M+ listings over 7 years till date, and our optimized processes deliver savings of $25M annually.

Customer Experience

Businesses are under pressure to have greater multi-channel and white label platform expertise to provide consistently good customer support. However, recruitment, training, and other overhead costs make running such high quality in-house customer support teams prohibitively expensive for fast growing companies. Atidiv helps these businesses offer better customer experience across their user journey, from lead conversion to post-sales support.

We use a data-driven approach to reduce card abandonment, optimize customer experience, enhance conversion probabilities and support post-sales service to improve customer retention and lifetime value. We set up process flows with client strategy teams and provide talent recruitment and management services that are best suited to the new system. We also provide transparent and automated reporting of daily performance.

SERVICES WE OFFER

Voice/Chat/Email Support
Cross-channel support on white-label (Zendesk, Freshdesk, Snapengage) and proprietary platforms
Social media support
Customer query support on social media, including Snapchat, Instagram, Facebook and Twitter
Decision-based FAQ trees
Creating knowledge base articles and updating them to reflect changed processes or customer concerns

CASE STUDY - Omnichannel Retail

Our dedicated 13-member team helps major UK-based online tire retailer save $200K+ annually

Our client is one of the biggest online tire retailers in the UK. They were finding it challenging to offer customer support throughout the customer lifecycle, from the point of booking to after-sales support. They required comprehensive support for order confirmation and client communication across email and live-chat.

We deployed a dedicated 13-member team to provide operations and customer support across voice, chat, and email. The team presently saves the company $200K+ annually, handles 230K+ tickets annually, and has a customer satisfaction rating of more than 4.2/5.

CASE STUDY - Subscription e-commerce

We help Home Chef with customer emails, handling ~80K tickets annually at 99.99%+ accuracy

Home Chef is a $500M+ meal kit and food delivery business in the US with 500K+ active customers. They receive a large volume of email queries from customers. As a subscription-based business, customer retention was essential for long-term growth for the company. However, the sheer volume and time-critical nature of the queries required a 24-hour turnaround time.

We built a comprehensive rule-based system to offer templatized responses to 8 different queries. Our team currently handles ~80K tickets annually and has an accuracy rate of more than 99.99%.

Case Studies

CASE STUDY - UK BASED ONLINE TIRE RETAILER

#1 Omnichannel Retail

Our dedicated 13-member team helps major UK-based online tire retailer save $200K+ annually

Our client is one of the biggest online tire retailers in the UK. They were finding it challenging to offer customer support throughout the customer lifecycle, from the point of booking to after-sales support. They required comprehensive support for order confirmation and client communication across email and live-chat.

We deployed a dedicated 13-member team to provide operations and customer support across voice, chat, and email. The team presently saves the company $200K+ annually, handles 230K+ tickets annually, and has a customer satisfaction rating of more than 4.2/5.

CASE STUDY - FOOD DELIVERY BUSINESS

#2 Subscription e-commerce

We help Home Chef with customer emails, handling ~80K tickets annually at 99.99%+ accuracy

Home Chef is a $500M+ meal kit and food delivery business in the US with 500K+ active customers. They receive a large volume of email queries from customers. As a subscription-based business, customer retention was essential for long-term growth for the company. However, the sheer volume and time-critical nature of the queries required a 24-hour turnaround time.

We built a comprehensive rule-based system to offer templatized responses to 8 different queries. Our team currently handles ~80K tickets annually and has an accuracy rate of more than 99.99%.

Digital Media Operations

For businesses expanding paid media efforts, hiring and maintaining a full team in-house becomes challenging. And as the businesses scale,managing their digital marketing platform becomes cumbersome. Atidiv’s expertise lies in providing team support across the entire digital marketing value chain. This includes media planning, campaign management, paid search and social media management.

Our people operate as specialized extension to our clients’ in-house teams. We set up process flows and instructions with the client and then recruit and train the right people for these process instructions. Our people are available 24x7 making it easy to work closely with the clients’ in-house teams. We leverage analytics and business intelligence to report daily metrics and improve the output of human-driven tasks.

SERVICES WE OFFER

Strategy and Planning
Support client teams with media planning, responding to RFPs, and creating media insertion orders
Campaign Management
Execute ad campaigns across a suite of platforms, including QA, targeting, tags, and launch
Campaign Optimization
Pace and optimize campaign parameters in order to hit target KPIs and maximize ROI on ad spend
Campaign analytics
Measure ad performance through live campaign dashboards, KPI metrics and optimization levers
Account Management
Support sales team with pitch and upselling client communication and collateral preparation
Paid Search Marketing
Optimize PPC advertising through keyword search on Google Adwords, Amazon search, Shopping ads

CASE STUDY - Digital Media platform

We help save ~$800K annually for a prominent US-based media-buying platform company

Our client is a leading US-based media buying platform with 1000+ employees, generating an annual revenue of $500M+ and having presence across 10+ US cities. Their media services team needed help with optimizing and executing campaigns, conducting quality audits and reporting campaign performance across platforms.

Our 10+ member dedicated team provides daily 18+ hour support to the clients’ ad operations and social team on campaign auditing and trafficking. They handle 10,000+ campaigns annually resulting in annual savings of ~$800K+ for the client.

CASE STUDY - Social Media Marketing

We help a prominent NY-based social media marketing company save $300K annually

Our client is a leading New York City-based social media buying platform with 200+ employees. Although error-free ad uploading was essential to their business, they struggled with minimizing human error.

We provide 7-days a week support to the team by auditing the quality of campaign creatives, targeting parameters across multiple social media platforms, and creating weekly/monthly performance reports for them. We handle 5000+ campaigns annually for them, picking out ~4000 errors across campaign parameters, resulting in annual savings of $300K.

CASE STUDY - Premium Retail

We help manage $125M social media ad-spend for a $1B+ LA-based fashion retailer

Our client is a leading LA-based fashion retailer that houses 4 key brands with an annual media spend of ~$125M across leading social media platforms. For a leading fashion house, being constantly active on social media was a necessity, but managing campaigns on the weekend or dealing with time-consuming daily digital marketing routines was a hassle.

We staffed an extended team which aids and supports the in-house paid social media team. Further, we automate and support ad uploading and campaign optimization. We handle 1000+ campaigns for our client and achieve a ~10% reduction in weekend CPAs.

Case Studies

CASE STUDY - USA BASED MEDIA BUYING PLATFORM

#1 Digital Media platform

We help save ~$800K annually for a prominent US-based media-buying platform company

Our client is a leading US-based media buying platform with 1000+ employees, generating an annual revenue of $500M+ and having presence across 10+ US cities. Their media services team needed help with optimizing and executing campaigns, conducting quality audits and reporting campaign performance across platforms.

Our 10+ member dedicated team provides daily 18+ hour support to the clients’ ad operations and social team on campaign auditing and trafficking. They handle 10,000+ campaigns annually resulting in annual savings of ~$800K+ for the client.

CASE STUDY - NY BASED SOCIAL MEDIA MARKETING COMPANY

#2 Social Media Marketing

We help a prominent NY-based social media marketing company save $300K annually

Our client is a leading New York City-based social media buying platform with 200+ employees. Although error-free ad uploading was essential to their business, they struggled with minimizing human error.

We provide 7-days a week support to the team by auditing the quality of campaign creatives, targeting parameters across multiple social media platforms, and creating weekly/monthly performance reports for them. We handle 5000+ campaigns annually for them, picking out ~4000 errors across campaign parameters, resulting in annual savings of $300K.

CASE STUDY - LA BASED FASHION RETAILER

#3 Premium Retail

We help manage $125M social media ad-spend for a $1B+ LA-based fashion retailer

Our client is a leading LA-based fashion retailer that houses 4 key brands with an annual media spend of ~$125M across leading social media platforms. For a leading fashion house, being constantly active on social media was a necessity, but managing campaigns on the weekend or dealing with time-consuming daily digital marketing routines was a hassle.

We staffed an extended team which aids and supports the in-house paid social media team. Further, we automate and support ad uploading and campaign optimization. We handle 1000+ campaigns for our client and achieve a ~10% reduction in weekend CPAs.