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Data can make success predictable. We can help make it a habit.

As companies grow, scaling human processes can become very costly very fast, unless the right people are empowered with the right data to perform the right tasks. Atidiv helps you identify and efficiently scale the most repeatable-predictable processes with dedicated teams equipped with our proprietary data science tools.

Content
Management
Customer Support
and Sales
Digital
Media
Data Visualization
and Analytics

Content Management

Complete content moderation services that safeguard your brand.

Brand credibility plays a pivotal role in building and growing businesses. With vast volumes of data being uploaded to the internet everyday, diligent moderation of online information has become an indispensable part of building a good brand reputation. Atidiv’s content moderation services safeguard your business through rigorous sanitization of digital spaces. We empower our clients to shape the narrative around their brand through removal of offensive or damaging content across all platforms and mediums cost-effectively. Leveraging our tech and process expertise, we provide end-to-end content management comprising automated reporting, performance monitoring and data processing. Atidiv is committed to helping companies build brand trust and nurturing communities while ensuring a quality user experience for their customers. Our expertise across all mediums (text, video, audio, images) makes us fully equipped to service all our customer needs.

SERVICES WE OFFER

Research and Insights
We conduct a secondary research based on your needs and facilitate report creation across topics in a timely manner. We collect and analyse data across a range of platforms including web, journals, reports, social media etc. to accelerate your business with comprehensive and valuable insights
Marketplace moderation
We conduct thorough verifications of product listings and user-updated content to prevent frauds and weed out fake listings or comments
Social Platform moderation
We provide 24X7 social media content moderation services, where we closely monitor all comments on your brand as well as data uploaded to your channels. We detect and remove inappropriate content like hate speech, profanities, abuse, fake content, profile impersonations etc. which might deride brand perception and cause legal harm
Data Processing
Apart from providing basic services like data entry, classification and report creation, Atidiv also helps companies to train their AI models using our image/audio/video annotation & data labelling services. We assist companies in enhancing their brand’s visibility through SEO and keyword tagging

Subscription e-commerce

Our team helped a $3B+ US-based crowd-sourcing platform save $25M annually

One of our clients, an online US-based aggregator of businesses in 30+ countries, needed verification and moderation of listings in 11 different languages. The company had six different queue processing guidelines rooted in a very specific cultural context.

We set up a 350+-member team with divisions for training, auditing, and escalation for sensitive listings, while creating comprehensive workflows and processes. We were able to process 30M+ listings over 7 years till date, and our optimized processes deliver savings of $25M annually.

Case Studies

CASE STUDY - USA BASED LISTING PLATFORM

Subscription e-commerce

Our team helped a $3B+ US-based crowd-sourcing platform save $25M annually

One of our clients, an online US-based aggregator of businesses in 30+ countries, needed verification and moderation of listings in 11 different languages. The company had six different queue processing guidelines rooted in a very specific cultural context.

We set up a 350+-member team with divisions for training, auditing, and escalation for sensitive listings, while creating comprehensive workflows and processes. We were able to process 30M+ listings over 7 years till date, and our optimized processes deliver savings of $25M annually.

Customer support and Sales

An end-to-end user experience that is designed to delight

As companies scale, ensuring a consistent and optimal sales support & customer experience across multiple channels becomes challenging. Atidiv has consistently helped clients increase revenue, improve retention rates, attain better NPS scores and a higher customer LTV with our AI/ML-driven solutions.

A strategic blend of industry-leading sales and CX teams, domain expertise and a customer-first approach, our Sales and CX offering is a cost-effective trifecta of higher revenue, user satisfaction, and omnichannel support. Superior-quality sales support and customer experience are at the heart of high-growth businesses, and Atidiv is dedicated to empowering next-generation companies to scale rapidly with our best-in-class tech platform, data toolkits & process expertise.

SERVICES WE OFFER

Sales support
Integrating seamlessly with your team, Atidiv takes care of everything from assisted sales, customer research, and customer reachout, to pipeline management and sales reporting, so that you can focus on growing your business.
Customer Support
Atidiv provides end-to-end omnichannel customer support that handles query resolution and technical assistance. We adopt a consultative approach by bringing the industry best practices, and provide data-driven insights that improves your customer experience. Atidiv leverages its proprietary data tools to offer live dashboards that manage team performance and customer experience efficiently, thereby ensuring a significant reduction in churn rate.
Back Office
Atidiv provides extensive back office services to enable you to remain focused on the core business. We curate our services based on your needs, and offer transaction processing, order management, performance management, documentation, automated reporting and other support services.

CHANNELS WE SUPPORT

AtidivAI Chat Solution
Reduce turnaround time with Atidiv’s 24X7 chat support that humanizes conversations, and ensures customer satisfaction. AtidivAI Chat Solution integrates seamlessly across websites & social media channels, and is designed to improve revenue and retention rates, as well as ensure a swift and efficient resolution of queries for your customers.
Email
Address all kinds of customer issues through customized & standardized responses. Run email campaigns that are in line with your brand's voice and business playbook to boost engagement and sales.
Voice
Take care of all inbound and outbound communications with your customers in 11+ languages with Atidiv’s 24X7 real-time voice support. Resolve complex issues quickly and enhance your sales activities with our team of experienced customer representatives.
Social Media
Address customer grievances swiftly across all social media channels and manage your brand's online reputation with efficiency.

CASE STUDY - Omnichannel Retail

We helped a UK-based tire company save $200k/year

The client is one of the well-known online tire retailers in the UK. The company was having a difficult time keeping up with the demands of its customers and needed better customer service and support, which is where Atidiv stepped in.

We set up a 5 member team led by a quality assurance head, team supervisor and account manager from top consulting firms in order to establish a process that served clients effectively. We leveraged our proprietary data tools to create a performance dashboard that tracked the status of all live campaigns. In under 2 years, we scaled the team size to 20+ moderators for handling operations and client communication across voice, chat, and email. The company is now saving $500K+ annually on top of handling 230K+ tickets per year, with 50% lower handle time & 25% uptick in NPS.

Our 100% SLA compliance, 99%+ accuracy rate, pro-active performance management has made us their top vendor, achieving an impressive 4.4/5 star rating throughout the duration of our engagement.

CASE STUDY - AMASS

We helped a US-based spirit manufacturer generate 300+ new leads every month

The client is a high-growth manufacturer of botanic spirits and needed assistance in 3 key areas - generating and managing leads, as well as back-office work such as invoice management, brand assessment, and report generation.

Atidiv deployed a 4-member sales support team to generate B2B leads by reaching out to restaurants and wine sellers. Led by a full-time team supervisor and account manager, the team generated 300+ leads every month while also maintaining a database of 20K+ B2B customers. With over 500+ hours spent in conducting extensive research to design a successful lead-generation strategy, we handle over 2K invoices every month. In the past 2 years, Atidiv has assumed a crucial role in managing their customer data and ensuring sales effectiveness by prioritizing leads and providing all relevant information to the sales team.

CASE STUDY - Subscription e-commerce

We help Home Chef handle ~80K tickets annually at 99.99%+ accuracy

Home Chef is a $500M+ meal kit and food delivery business in the US with 500K+ active customers. They receive a large volume of email queries from customers. As a subscription-based business, customer retention was essential for the company’s long-term growth. However, the sheer volume and time-critical nature of the queries required a 24-hour turnaround time.

We built a comprehensive rule-based system to offer templatized responses to 8 different queries. Our team currently handles ~80K tickets annually and has an accuracy rate of more than 99.99%.

CASE STUDY - LA Collective

We helped LA Collective set up their CRM and achieve a customer satisfaction score of 92%

LA Collective is a $1M+ fashion retailer receiving 1,278 average daily visitors to the website. With a rapidly growing customer base, they needed to structure their customer support workflows and ensure that every conversation was being tracked. This required an efficient solution for sales support on chat and email.

Atidiv helped set up LA Collective's CRM to track all customer conversations. We also had our team members assist with customer chats and emails, resulting in a Customer Satisfaction Score of 92% and a response time of <9s.

Case Studies

CASE STUDY - UK BASED ONLINE TIRE RETAILER

#1 Omnichannel Retail

We helped a UK-based tire company save $200k/year

The client is one of the well-known online tire retailers in the UK. The company was having a difficult time keeping up with the demands of its customers and needed better customer service and support, which is where Atidiv stepped in.

We set up a 5 member team led by a quality assurance head, team supervisor and account manager from top consulting firms in order to establish a process that served clients effectively. We leveraged our proprietary data tools to create a performance dashboard that tracked the status of all live campaigns. In under 2 years, we scaled the team size to 20+ moderators for handling operations and client communication across voice, chat, and email. The company is now saving $500K+ annually on top of handling 230K+ tickets per year, with 50% lower handle time & 25% uptick in NPS.

Our 100% SLA compliance, 99%+ accuracy rate, pro-active performance management has made us their top vendor, achieving an impressive 4.4/5 star rating throughout the duration of our engagement.

CASE STUDY - AMASS

#2 AMASS

We helped a US-based spirit manufacturer generate 300+ new leads every month

The client is a high-growth manufacturer of botanic spirits and needed assistance in 3 key areas - generating and managing leads, as well as back-office work such as invoice management, brand assessment, and report generation.

Atidiv deployed a 4-member sales support team to generate B2B leads by reaching out to restaurants and wine sellers. Led by a full-time team supervisor and account manager, the team generated 300+ leads every month while also maintaining a database of 20K+ B2B customers. With over 500+ hours spent in conducting extensive research to design a successful lead-generation strategy, we handle over 2K invoices every month. In the past 2 years, Atidiv has assumed a crucial role in managing their customer data and ensuring sales effectiveness by prioritizing leads and providing all relevant information to the sales team.

CASE STUDY - FOOD DELIVERY BUSINESS

#3 Subscription e-commerce

We help Home Chef handle ~80K tickets annually at 99.99%+ accuracy

Home Chef is a $500M+ meal kit and food delivery business in the US with 500K+ active customers. They receive a large volume of email queries from customers. As a subscription-based business, customer retention was essential for the company’s long-term growth. However, the sheer volume and time-critical nature of the queries required a 24-hour turnaround time.

We built a comprehensive rule-based system to offer templatized responses to 8 different queries. Our team currently handles ~80K tickets annually and has an accuracy rate of more than 99.99%.

CASE STUDY - LA Collective

#4 LA Collective

We helped LA Collective set up their CRM and achieve a customer satisfaction score of 92%

LA Collective is a $1M+ fashion retailer receiving 1,278 average daily visitors to the website. With a rapidly growing customer base, they needed to structure their customer support workflows and ensure that every conversation was being tracked. This required an efficient solution for sales support on chat and email.

Atidiv helped set up LA Collective's CRM to track all customer conversations. We also had our team members assist with customer chats and emails, resulting in a Customer Satisfaction Score of 92% and a response time of <9s.

Digital Media

Comprehensive Media solutions that accelerate your business growth

The explosion of new advertisement channels has added a new layer of complexity to decoding successful digital marketing strategies. Customizing your business strategy dynamically to suit the ever-changing customer behaviours is key to finding your target audience and boosting conversion rates. Atidiv makes running effective marketing campaigns easier by providing a one-stop solution for all your marketing needs. With a performance mindset at its core, our digital media offering is designed to impact the bottom line and accelerate your business.

Spanning media strategy, operations, data analytics, and campaign optimization, we’re committed to helping our clients drive higher ROI by leveraging our expertise serving 50+ clients across geographies.

SERVICES WE OFFER

Digital Media Strategy & planning
Atidiv believes that successful campaigns are defined by metrics as well as client satisfaction, and works closely with brands to develop strategies tailored to their needs and business goals. Designed to increase your brand’s reach & reduce cost-effectively, our strategy and planning initiatives are led by data-driven insights that are rooted in human behaviour.
Media Ad operations
Atidiv takes care of everything under ad execution, right from preparing media campaigns for activation, to ensuring creative and targeting QA. Our dedicated unit of experts operate as specialized extensions to our clients' in-house teams, setting up processes and recruiting the right people to implement them. Available 24x7, they work with internal client teams to deliver cost-effective and metrics-driven campaigns to boost your growth.
Creative Strategy & Development
Make your brand stand out with persuasive communication strategies and creatives that generate optimal engagement with your customer base, as well as a direct impact on your business growth. Atidiv’s in-house team of creative talent comprising graphic designers, copywriters etc works closely with the strategy and management team to help you craft impactful advertising and marketing collaterals that are in line with your brand and communication goals.
Creative operations
Atidiv has a specialised creative development team consisting of talented graphic designers & art specialists, who can create adaptations of your advertising creatives at scale customised to each platform & placement spreading across, but not limited to statics, Gifs & videos.
Performance marketing
Create and manage data-backed marketing initiatives that generate performance and maximize ROI. Our service offerings span planning, budgeting, buying / bidding, optimization as well as analysis for all performance media channels, which include but aren’t limited to social platforms such as Facebook, Instagram, Twitter, Snapchat, Tiktok, Google, PPC & search and e-commerce platforms like Amazon & programmatic platforms such as Trade Desk, DV360, etc. Our focus is to drive real business results for your brand by finding the right audience to optimize your marketing campaigns.
Campaign Analytics & reporting
Track omnichannel campaign performance on a single platform to analyse and track KPIs along with budget effectiveness. Analyze campaign effectiveness on Atidiv’s proprietary interactive reporting dashboards and adjust critical parameters to maximize ROAS. Improve organization performance and campaign success by measuring KPIs that matter and compare them with historic benchmarks & industry benchmarks.

CASE STUDY - Digital Media platform

We help a prominent US-based media-buying platform company save ~$800K annually

Our client is a leading US-based media buying platform with 1000+ employees, generating an annual revenue of $500M+ with presence across 10+ US cities. Their media services team needed help with optimizing and executing campaigns, as well as conducting quality audits and reporting campaign performance across platforms.

Our dedicated 10+ member team provides 18+ hours of daily support to the clients’ ad operations and social team on campaign auditing and trafficking. They handle 10,000+ campaigns annually, resulting in annual savings of ~$800K+ for the client.

CASE STUDY - Social Media Marketing

We help a prominent NY-based social media marketing company save $300K annually

Our client is a leading New York City-based social media buying platform with 200+ employees. Although error-free ad uploading was essential to their business, they struggled with minimizing human error.

We provide 7-days a week support to the team by auditing the quality of campaign creatives, targeting parameters across multiple social media platforms, and creating weekly/monthly performance reports for their business. We handle 5000+ campaigns for them per year, reducing ~4000 errors across campaign parameters that result in annual savings of $300K for the company.

CASE STUDY - Premium Retail

We help manage $125M social media ad-spend for a $1B+ LA-based fashion retailer

Our client is a leading LA-based fashion retailer that houses 4 key brands with an annual media spend of ~$125M across leading social media platforms. For a leading fashion house, being constantly active on social media was a necessity, but managing campaigns on weekends and dealing with time-consuming daily digital marketing routines was a hassle.

We staffed an extended team which aids and supports the in-house social media team. Further, we automate and support ad uploading and campaign optimization. We handle 1000+ campaigns for our client and achieve a ~10% reduction in weekend CPAs.

CASE STUDY - LA Collective

We helped LA Collective increase user base by 3x to 200K, achieving 1.5x+ return oWe helped LA Collective increase user base by 3x to 200K, achieving 1.5x+ return on ad spend

LA Collective is a fast growth fashion retailer with 173K+ social media followers. With the brand steadily gaining popularity, they needed to structure their media spend allocation in a systematic manner. This meant devising a strategy for their Facebook ad manager, continuously monitoring their campaigns and increasing return on ad spend (ROAS).

Atidiv managed LA Collective's media spend for Facebook. We assisted the team with strategy, campaign creation, targeting, and optimization. We also created daily reports to study performance and adjust parameters to constantly deliver 1.5x+ ROAS. We also assisted in launching a new brand and increasing their user base by 3x to 200K in 30 days.

Case Studies

CASE STUDY - USA BASED MEDIA BUYING PLATFORM

#1 Digital Media platform

We help a prominent US-based media-buying platform company save ~$800K annually

Our client is a leading US-based media buying platform with 1000+ employees, generating an annual revenue of $500M+ with presence across 10+ US cities. Their media services team needed help with optimizing and executing campaigns, as well as conducting quality audits and reporting campaign performance across platforms.

Our dedicated 10+ member team provides 18+ hours of daily support to the clients’ ad operations and social team on campaign auditing and trafficking. They handle 10,000+ campaigns annually, resulting in annual savings of ~$800K+ for the client.

CASE STUDY - NY BASED SOCIAL MEDIA MARKETING COMPANY

#2 Social Media Marketing

We help a prominent NY-based social media marketing company save $300K annually

Our client is a leading New York City-based social media buying platform with 200+ employees. Although error-free ad uploading was essential to their business, they struggled with minimizing human error.

We provide 7-days a week support to the team by auditing the quality of campaign creatives, targeting parameters across multiple social media platforms, and creating weekly/monthly performance reports for their business. We handle 5000+ campaigns for them per year, reducing ~4000 errors across campaign parameters that result in annual savings of $300K for the company.

CASE STUDY - LA BASED FASHION RETAILER

#3 Premium Retail

We help manage $125M social media ad-spend for a $1B+ LA-based fashion retailer

Our client is a leading LA-based fashion retailer that houses 4 key brands with an annual media spend of ~$125M across leading social media platforms. For a leading fashion house, being constantly active on social media was a necessity, but managing campaigns on weekends and dealing with time-consuming daily digital marketing routines was a hassle.

We staffed an extended team which aids and supports the in-house social media team. Further, we automate and support ad uploading and campaign optimization. We handle 1000+ campaigns for our client and achieve a ~10% reduction in weekend CPAs.

CASE STUDY - LA Collective

#3 LA Collective

We helped LA Collective increase user base by 3x to 200K, achieving 1.5x+ return on ad spend

LA Collective is a fast growth fashion retailer with 173K+ social media followers. With the brand steadily gaining popularity, they needed to structure their media spend allocation in a systematic manner. This meant devising a strategy for their Facebook ad manager, continuously monitoring their campaigns and increasing return on ad spend (ROAS).

Atidiv managed LA Collective's media spend for Facebook. We assisted the team with strategy, campaign creation, targeting, and optimization. We also created daily reports to study performance and adjust parameters to constantly deliver 1.5x+ ROAS. We also assisted in launching a new brand and increasing their user base by 3x to 200K in 30 days.

Data Visualization and Analytics

Unlock the true potential of your business with a full-stack Dashboard solution

Data is a compelling story-teller if you know how to interpret it, and that is where we step in. Atidiv’s cutting-edge data toolkits help companies process and distill vast swathes of data collected across multiple channels. Our proprietary connectors & analytics expertise help organizations set up end-to-end BI platforms including data pipeline, warehouse and dashboards in a very short time.

Specifically for B2C/D2C growth startups where fast, data-driven decision making is critical, we offer a comprehensive “Dashboard” solution with pre-populated graphs, which are designed to plug and play within days. These dashboards are fully customizable, and integrate easily with your existing systems to produce quick, sharp, and actionable insights that power successful business outcomes. We fuse our domain expertise along with data capabilities to provide you with the right tools so that you can make data backed decisions and save time and resources in BI planning.

SERVICES WE OFFER

Data Warehousing
Derive maximum value out of your data by consolidating it on one platform through our plug-and-play automated connectors for 50+ applications.
Data analytics/modelling
Understanding the relational nature of data is intrinsic to knowing its value. We create custom models based on customers requirements and leverage our domain expertise to provide holistic insights that inform the right business decisions.
Data visualisation
Streamline data from multiple channels for easy interpretation, so you can identify potential KPIs, measure campaign impacts, and devise informed strategies. We support all major data visualization tools such as Tableau, Lookup, etc. to create customized charts and graphs for different business needs.
Full-stack Dashboard solution
Atidiv’s business dashboards are scalable, customizable and uniquely configured for different domains. Equipped with cross-functional metrics for better decision making, our ready-to-use, interactive reporting templates for D2C and B2B businesses enable you to start visualizing your data in minutes.
Data science
Unlike standard data analytics which lack granularity, Atidiv bringings in a consultative approach to identify high impact pain points and leverages its proprietary and domain-specific algorithms to fastrack holistic insight generation - thereby enabling you to execute swift business decisions.

CASE STUDY

We designed a custom performance monitoring toolkit for an insurance marketplace and saved them $2M in the process

Our client is a $400M+ eHealth insurance aggregator that has been an industry pioneer since 2001. Their legacy systems led to siloed and broken performance reporting which created multiple inconsistencies in billing, payroll, commissions, and analytics.

We built a custom solution which connected previously separated datasets through secure web applications. These validated key metrics and automatically generated ~200 reports daily for 65+ stakeholders. This helped the company realize savings of ~$2-3M due to increased accuracy in revenue recognition. Employee experience was also optimized as automated and accurate payroll and commissions allowed for a 24-hour update cycle as opposed to the previous 168 hours.

CASE STUDY - HOMECHEF

We helped Home Chef save over $2.8M annually by predicting user churn rate

Home Chef is a $500M+ meal kit and food delivery business in the US with 500K+ active customers. As a subscription business, customer retention was critical for sustained growth, and the company sought to recognize users who were likely to churn at the end of every week.

Using predictive modeling, we were able to project the likelihood of churn for every user by using their prior purchases, historical behavior, ratings and reviews, thus ensuring potential savings of $2-3M every year through improved customer retention.

CASE STUDY - SKIN LAUNDRY

Our team helped Skin Laundry save $300K annually by automating BI reporting

Skin Laundry is a beauty & wellness business with 23 treatment clinics across 3 geographies, producing 20+ beauty product SKUs. The laser facial skin-clinic business, with 150K+ customers, wanted to automate the manual process of integrating data from multiple sources to build out accurate daily, weekly and monthly performance reporting.

We iteratively defined KPIs, and built out a production system to automate emails with summary metrics from the client’s ERP system, emails, and internal sheets. This helped the company save over 500+ hours of staff effort every year, thus saving the company around $300K annually.

Case Studies

CASE STUDY

#1

We designed a custom performance monitoring toolkit for an insurance marketplace and saved them $2M in the process

Our client is a $400M+ eHealth insurance aggregator that has been an industry pioneer since 2001. Their legacy systems led to siloed and broken performance reporting which created multiple inconsistencies in billing, payroll, commissions, and analytics.

We built a custom solution which connected previously separated datasets through secure web applications. These validated key metrics and automatically generated ~200 reports daily for 65+ stakeholders. This helped the company realize savings of ~$2-3M due to increased accuracy in revenue recognition. Employee experience was also optimized as automated and accurate payroll and commissions allowed for a 24-hour update cycle as opposed to the previous 168 hours.

CASE STUDY - HOMECHEF

#2 HOMECHEF

We helped Home Chef save over $2.8M annually by predicting user churn rate

Home Chef is a $500M+ meal kit and food delivery business in the US with 500K+ active customers. As a subscription business, customer retention was critical for sustained growth, and the company sought to recognize users who were likely to churn at the end of every week.

Using predictive modeling, we were able to project the likelihood of churn for every user by using their prior purchases, historical behavior, ratings and reviews, thus ensuring potential savings of $2-3M every year through improved customer retention.

CASE STUDY - SKIN LAUNDRY

#3 SKIN LAUNDRY

Our team helped Skin Laundry save $300K annually by automating BI reporting

Skin Laundry is a beauty & wellness business with 23 treatment clinics across 3 geographies, producing 20+ beauty product SKUs. The laser facial skin-clinic business, with 150K+ customers, wanted to automate the manual process of integrating data from multiple sources to build out accurate daily, weekly and monthly performance reporting.

We iteratively defined KPIs, and built out a production system to automate emails with summary metrics from the client’s ERP system, emails, and internal sheets. This helped the company save over 500+ hours of staff effort every year, thus saving the company around $300K annually.