CX Support That Doesn’t Clock Out - Atidiv

CX Support That Doesn’t Clock Out.

Customers reach out at every hour; Atidiv staffs your brand with experienced D2C specialists across time zones, keeping tone, judgment, and quality steady through weekends and holidays, so nonstop coverage protects trust and turns late‑night queries into loyalty.

<1hr

First response time

99%+

Quality scores
across support

5-8x

growth capacity in 30 days

Signup for a
4-weeks free pilot!

    The First Holiday Surge Can Break Growth

    Founders are still pulled into tickets when the promos launch

    01

    Refunds rise and complaints accumulate on social media without clear fixes.

    02

    Brands have no time to hire, train, or manage CX before peak.

    03

    Accuracy depends on individual shifts, lacking a consistent standard.

    04

    Holiday-Ready CX in 2–7 Days, Without Adding Headcount

    Founders shouldn’t be stuck clearing support queues during promos. Atidiv builds a trained CX team in under a week, ready to handle spikes, repeat tickets, and keep replies consistent across every channel.

    Book A 15 Min Setup Call

    Backlogs cleared fast

    7,500+ tickets resolved in under a week.

    Surge capacity

    Scale 5–8x within 30 days of holiday volume.

    Data-driven fixes

    Daily insights into why customers write in and what repeats

    Proven AI + human model

    Automate common requests, while specialists handle the rest

    We help you turn support tickets into daily insights

    Book A 15 Min Setup Call
    30-80%

    of repeat queries automated with QA guardrails.

    200K+

    holiday D2C tickets resolved last year.

    2-4

    weeks to layer automation on top of live coverage.

    Proven With Brands
    Like Yours

    A lifestyle brand needed to prepare for Black Friday with no in-house CX team. Atidiv ramped from 0 to full coverage in 7 days and scaled 5x within 30 days, keeping response times under 1 hour during peak volume.

    An early-stage superfoods brand tested Atidiv on a free pilot. Within 30 days, refunds dropped, and repeat queries were automated in their brand voice. They converted to a full engagement — part of Atidiv’s 100% pilot conversion rate.

    We seamlessly integrate with any Platform

    Gorgias
    Shopify - Full
    Stripe
    Zendesk
    Paypal
    Richpanel
    Shipbob
    Magento
    Slack
    Klaviyo
    Meta
    Amazon
    Atidiv transformed our customer support in just five weeks. Their team went live in two days, cleared our backlog within a week, and delivered fast, scalable, data-driven support through peak season.

    Edley Naylor-Leyland

    Head of Business Operations, Drool

    Atidiv was a strategic partner during BFCM, helping us handle peak volume while optimizing performance with their KPI and data expertise.

    Rene Perez

    Production Manager, Hedley & Bennett

    How We Get You Holiday-Ready in a Week

    1

    Kickoff

    Share your FAQs, order flows, and promo details. We handle setup and training, no heavy lifting on your side.

    2

    Pilot

    A small team goes live under a free pilot. We start clearing real tickets, tracking accuracy, adjusting scripts in real time, and identifying automation opportunities.

    3

    Scale for Peak

    Pilot team expands into full coverage before the surge hits. You enter the holiday season with trained agents and automation that’s already tested.

    Don’t Enter Peak Season Without a CX Team

    Set up your CX team now to ensure that you keep your customers through the holidays.
    Book A 15 Min Setup Call