Live Web Chat Outsourcing

24/7 Live Chat Support Services That Give Your Customers the Answers They Need

Quick, Effective, and Always-On Outsource Live Chat Support

Every chat initiated by a customer is an opportunity to engage, assist, and convert. Atidiv delivers chat support outsourcing that keeps pace with your customers’ fast-changing needs. Instant responses, accurate resolutions, and seamless interactions. These are the trademarks that set our solutions apart. Our live chat service for websites ensures that your customers receive immediate support, enhancing their overall experience.

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Why Brands Trust Our Chat Support

We deliver instant, tailored interactions that elevate customer satisfaction and foster long-term loyalty.

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Proven Track Record of Faster Resolutions

We handle high chat volumes while maintaining industry-leading response times, with a low average FRT (First Response Time) and a high quality score.

Scalable Solutions That Adapt to Demand

Our dynamic demand and capacity planning ensures businesses can scale their web chat support effortlessly — and handle peak periods without compromising service quality.

Trusted by Leading Brands for High-Impact Support

With structured CX operations, strategic partnerships, and data-driven transparency, Atidiv consistently outperforms competitors in CSAT, NPS, and customer retention.

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Seamless Integrations and Smarter Interactions

Seamless Integration

Effortless connections with Freshdesk, Salesforce, Zendesk, Sprinklr, etc.

Supercharged for Faster Resolutions

Insights cut FRT to 40 seconds, optimizing real-time interactions.

Enterprise-Grade Data Security

Strict access controls and fraud detection ensure risk-free interactions.

Optimized for High Volume and High Impact Web Chat

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Faster responses and better conversions.

Our expert chat support outsourcing offers all this and more.

FAQs

Live chat outsourcing means hiring another company to manage your website’s chat. Their trained agents talk to visitors, answer their queries, and help them in real time.

Your company will get 24/7 coverage without hiring more staff. It helps you answer more customers, improve sales, and offer faster help.

Adtiv’s live chat support have trained teams that are fast and friendly and offer 24/7 service that handle chats professionally saving time and effort, keeping website visitors happy customers.

It has simple procedures to follow. Contact Atidiv, share your business needs, and they will create a plan for you. Their team sets up the chat system, trained agents are placed to match your brand, and starts helping customers online.