Introduction Back-office tasks are important as all critical support roles play a significant part in the seamless functioning of an organisation’s business. Most of these are […]
Author: Ashish
8 mins read
A Comprehensive Guide to Back-Office Operations and Their Processes
by
Ashish
B2B Customer Service
13 mins read
10 Essential Customer Service Best Practices for Success
Why Customer Service Best Practices Matter Let’s be real—bad customer service is a dealbreaker. You could have the best product in the world, but if your […]
by
Ashish
B2B Customer Service
9 mins read
What Does a Chat Moderator Do? Key Responsibilities Explained
Key Takeaways Chat moderators ensure rules are followed, block spam, and keep discussions in online forums respectful and engaging. Aside from keeping an eye on the […]
by
Ashish
B2B Customer Service
10 mins read
Hiring vs Outsourcing: Pros & Cons
What is Better – Hiring or Outsourcing? Running a business means constantly making decisions, and one of the biggest is whether to hire or outsource. Do […]
by
Ashish
Customer Experience
8 mins read
What is Customer Experience?
Customer Experience (CX) covers everything your customer goes through when dealing with your business. It starts from the first time they hear about your business (like […]
by
Ashish
Customer Experience
13 mins read
Ultimate Guide to Call Center Quality Assurance: Tips & Best Practices
Key Takeaways Call center quality assurance ensures consistent, high-quality customer interactions. Regular call monitoring & coaching improve agent performance and customer satisfaction. AI & automation help […]
by
Ashish
Customer Experience
7 mins read
What is a Good Retention Rate?
Customer retention rate tells you how many customers keep using your product or service over a certain time. It helps you understand if people like your […]
by
Ashish
Customer Experience
9 mins read
What is a BPO Call Center?
A BPO call center is a company that helps other businesses by handling their customer service calls. They have trained staff who answer questions and solve […]
by
Ashish
Customer Experience
8 mins read
What is KPO?
KPO stands for Knowledge Process Outsourcing. This means hiring another company to do tasks that need special skills or require deep knowledge. For business owners, this […]
by
Ashish
Customer Experience
10 mins read
How to Calm an Upset Customer Effectively?
An angry customer usually complains about your product or service. Sometimes, they become abusive and vent their frustration. To deescalate such situations, your customer support agents […]
by
Ashish
Customer Experience
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