Introduction Businesses seeking long-term growth and profitability must increase customer lifetime value (CLV). CLV calculates the total amount of money a customer is anticipated to bring […]
Author: Pratik Nasre
10 mins read
Effective Ways to Improve Your Customer Lifetime Value
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Pratik Nasre
Customer Experience
9 mins read
Ten Key Benefits of Business Process Outsourcing (BPO)
Imagine you are running a business and selling products and services to customers. You know what sells and how the quality of your products and services […]
by
Pratik Nasre
Customer Experience
10 mins read
Top 12 Customer Experience Tools for 2025
CX tools are software solutions that enhance customer experience. They collect feedback, analyse data, and automate communications. This makes customer service faster, reduces complaints, and boosts […]
by
Pratik Nasre
Customer Experience
10 mins read
12 Proven Strategies to Boost and Retain Customer Loyalty
To build customer loyalty, offer great service, rewards, and personal attention. Make customers feel valued with special offers and quick support. Always listen to feedback and […]
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Pratik Nasre
Customer Sentiments
9 mins read
Key Customer Service Qualities to Build Trust and Loyalty
Customer service skills help support agents assist customers in the best way possible. These skills allow them to understand customer needs, solve problems, and provide a […]
by
Pratik Nasre
Customer Experience
10 mins read
How a Strong Customer Experience Strategy Can Fuel Business Growth in 2025
Why customer experience strategy matters now more than ever Customers in 2025 have more choices than ever before. Whether it’s a SaaS product, an online retailer, […]
by
Pratik Nasre
Customer Experience
11 mins read
Why You Should Think About Partnering with Customer Service Outsourcing Companies
Why customer service outsourcing is a game-changer Running a business is already a juggling act—managing products, marketing, sales, operations, and everything in between. Now throw customer […]
by
Pratik Nasre
Customer Experience
10 mins read
What is Call Center Outsourcing?
Call center outsourcing means hiring another company to handle customer calls for you. Instead of answering every call yourself, you let a professional team do it […]
by
Pratik Nasre
Customer Experience
8 mins read
Customer Empathy Map: What Is It and Why Does It Matter?
A customer empathy map is a visualisation tool. It creates a clear picture of how customers think, feel, and behave when interacting with your product or […]
by
Pratik Nasre
Customer Sentiments
11 mins read
What Is Business Process Outsourcing?
Key Takeaways BPO (business process outsourcing) refers to contracting specific business functions to third-party providers. Companies use BPO to reduce costs, increase efficiency, and focus on […]
by
Pratik Nasre
B2B Customer Service