Key Takeaways A well-structured customer service knowledge base empowers customers to find answers quickly and independently. Using knowledge base software streamlines support operations, reduces ticket volume, […]
Author: Pratik Nasre
9 mins read
Build a Knowledge Base That Works – Improve Your Customer Service Now!
by
Pratik Nasre
Customer Experience
10 mins read
How Much Does Outsourced IT Support Really Cost?
Key Takeaways Outsourced IT support costs vary widely based on service scope, business size, and complexity, but often start at $75 per user/month. For small businesses, […]
by
Pratik Nasre
IT Support
9 mins read
Are You a Customer Service Manager? Learn How to Elevate Your Role and Lead with Confidence!
As a customer service manager, you are a professional responsible for leading and overseeing a company’s customer service team. Your role is to ensure customer satisfaction […]
by
Pratik Nasre
B2B Customer Service
10 mins read
What is Customer Value and How to Leverage It for Business Growth?
Customer Lifetime Value (CLV) is the total revenue a business can expect from a customer over their entire relationship. By calculating it, you can identify high-value […]
by
Pratik Nasre
Customer Experience
9 mins read
How to Prevent Bad Customer Service and Keep Your Customers Happy
Bad customer service occurs when a business fails to meet customer expectations. This makes your customers feel ignored, frustrated, or disrespected. Usually, this happens due to […]
by
Pratik Nasre
B2B Customer Service
8 mins read
Effective Customer Service Management with Ticketing Systems
A ticketing system manages customer inquiries by converting them into trackable customer service tickets. It organises, prioritises, and automates responses which lead to faster issue resolution. […]
by
Pratik Nasre
Uncategorized
10 mins read
What Are the Benefits of Outsourcing IT Services? Everything You Need to Know
Outsourcing IT services is a strategic decision where you hire an external company to handle technology-related tasks (such as software development, cloud management, and IT support). […]
by
Pratik Nasre
B2B Customer Service
9 mins read
The Role of Quality Assurance in Customer Service Excellence
Quality assurance (QA) in customer service means ensuring your business always provides “excellent support” to your customers. To do so, you monitor customer interactions by running […]
by
Pratik Nasre
B2B Customer Service
9 mins read
How to Provide Exceptional Customer Support on Social Media Platforms?
Social media platforms can be used as powerful customer experience (CX) channels. They allow businesses to interact with customers in real-time. Using them, your support team […]
by
Pratik Nasre
Uncategorized
8 mins read
Customer Service As Revenue Generation Strategy: How To Boost Sales & Retention
Why is Customer Service a Revenue Machine? Most businesses still think of customer service as a cost center. It’s the team that deals with complaints, processes […]
by
Pratik Nasre
B2B Customer Service