AI-enhanced customer experience refers to the use of artificial intelligence technologies in customer service. Using it, you can automate, personalise, and improve customer interactions across digital […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Trending Articles
10 mins read
Boost Customer Experience with AI – Discover How to Get Started Today!
by
Ashish
Customer Experience
11 mins read
12 Creative Ways to Keep Your Customers Happy
Satisfied clients are customers whose expectations have been met or exceeded by a company’s products, services, or support. They experience positive interaction throughout their customer journey. […]
by
Kushal
Uncategorized
11 mins read
Delivering Exceptional Customer Experience in Your Organisation
Customer experience (CX) is how people feel about your business after dealing with it in any way – before buying, while buying, and after buying. This […]
by
Kushal
Customer Experience
10 mins read
Understanding and Leveraging Customer Sentiment for Brand Success
Customer sentiment is a measurement of how customers feel about your business, products, or services. It shows whether customers have a positive, negative, or neutral view […]
by
Pratik Nasre
Customer Sentiments
7 mins read
8 Benefits of Outsourcing HR Functions in 2025
Outsourcing HR (human resource) functions means hiring a third-party individual to carry out the hiring process for specific roles. Businesses require a slew of talented professionals […]
by
Ashish
Uncategorized
8 mins read
Why Empathy Training is Crucial for Exceptional Customer Service
Empathy training is a prerequisite in any business because it is important to see things from the client’s perspective. Empathy for the client’s specific requirements helps […]
by
Pratik Nasre
B2B Customer Service
12 mins read
Top Tips for Providing Excellent Phone Customer Support
Customer service over the phone is a method in which you offer telephonic support to your customers. It enables real-time and voice-based communication between your customer […]
by
Ashish
Customer Support
7 mins read
AI in Call Centers: Transforming Customer Support
With the market becoming more prone to AI-tech-related operations, customer support has not been an exception. AI-led customer support has led businesses to have more meaningful […]
by
Kushal
Uncategorized
7 mins read
How to Collect Customer Feedback: Tips & Best Practices for Success
Customer feedback is the best way to understand real-time issues customers face while using your service or product. Think of it as a sort of data-mining […]
by
Ashish
Customer Experience
10 mins read
How to Calculate Churn Rate: Formula and Key Insights To Reduce It
The churn rate is the percentage of customers who stop using your company’s product or service. It is calculated for a specific period (say quarterly or […]
by
Kushal
Customer Experience