Human touch in customer experience refers to hiring human agents and offering customer support with empathy, personalization, and creativity. This approach treats customers as individuals and […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Filter by:
All Ad Operations AI Support B2B Customer Service BPO Business Operations content moderation Customer Complaints Customer Experience Customer Sentiments Customer Support Email Support HR Image annotation IT Support learning and development in HRM Media Buying & Execution Media Operations Social Media Support voice supportTrending Articles
10 mins read
A Little of That Human Touch: Rethinking CX in the Age of AI 2025
by
Maximilian Straub
AI Support
10 mins read
Why AI-Powered Outbound Call Centers Will Dominate in 2025
The ability of call centers to consistently drive high-quality CX has been augmented by AI. Outbound call centers, in particular, make use of AI resources to […]
by
Ben Falloon
AI Support
11 mins read
Outbound Call Center Outsourcing and AI: Trends for 2025
An AI outbound call center uses artificial intelligence to manage outgoing customer calls. It combines voice technology and customer data to hold natural and personalized conversations […]
by
Ben Falloon
B2B Customer Service
BPO
Customer Experience
Customer Support
9 mins read
The Future of Customer Support: Why Live Chat is Here to Stay
Live chat is considered the future of customer support, not because it is a fancy way to deal with customer grievances, but for its multifaceted utility. […]
by
Maximilian Straub
B2B Customer Service
BPO
Customer Experience
Customer Support
10 mins read
How Outsource Live Chat Support Can Improve Your Website’s Customer Engagement
Outsourced live chat is the process of hiring a third-party to manage your website’s customer chats. This team handles real-time inquiries and customer support on your […]
by
Ben Falloon
B2B Customer Service
BPO
Customer Experience
Customer Support
9 mins read
Benefits of Live Chat Outsourcing Support for Small Businesses
Live chat services for small businesses refer to real-time customer support that allows website visitors to chat with agents directly. These services allow small business owners […]
by
Ben Falloon
B2B Customer Service
BPO
Customer Experience
Customer Support
10 mins read
Why 24/7 Live Chat Support is a Game-Changer for Customer Satisfaction
24/7 live chat support is a real-time customer service channel available around the clock via a website or app. It allows your customers to connect instantly […]
by
Maximilian Straub
B2B Customer Service
BPO
Customer Experience
Customer Sentiments
Customer Support
8 mins read
Why More Companies Are Turning to Outsourced Voice Support Services
Voice support outsourcing is gaining popularity among businesses because they want to focus on more important things that drive growth. While it may give off the […]
by
Ben Falloon
B2B Customer Service
BPO
Customer Experience
Customer Support
10 mins read
Does Your Brand Need a Chief AI Officer in 2025?
A Chief AI Officer (CAIO) is a senior executive responsible for applying artificial intelligence technology in your business. They oversee AI implementation in organizations, make AI […]
by
Ben Falloon
AI Support
10 mins read
Embracing Agentic AI: The Next Frontier in AI-Driven Customer Experience
Agentic AI is a form of artificial intelligence that can independently make decisions with limited human input. Nowadays, it is widely used in customer support roles […]
by
Maximilian Straub
Customer Experience