Outsourcing IT services is a strategic decision where you hire an external company to handle technology-related tasks (such as software development, cloud management, and IT support). […]
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13 mins read
What Are the Benefits of Outsourcing IT Services? Everything You Need to Know
by
Ayushi Gupta
B2B Customer Service
12 mins read
HubSpot CRM Pros and Cons: A Complete Guide for Businesses
By using a CRM (Customer Relationship Management), you can keep track of customer details, sales, and business interactions in one place. HubSpot as a CRM is […]
by
Ashish Arpit
B2B Customer Service
10 mins read
Generative AI in Customer Service: How AI is Transforming Support & Engagement
Why Generative AI in Customer Service is a Game Changer Customer expectations have never been higher. Today’s consumers want instant answers, personalized solutions, and seamless interactions […]
by
Ashish Arpit
B2B Customer Service
11 mins read
The Role of Quality Assurance in Customer Service Excellence
Quality assurance (QA) in customer service means ensuring your business always provides “excellent support” to your customers. To do so, you monitor customer interactions by running […]
by
Ayushi Gupta
B2B Customer Service
9 mins read
Customer Service As Revenue Generation Strategy: How To Boost Sales & Retention
Why is Customer Service a Revenue Machine? Most businesses still think of customer service as a cost center. It’s the team that deals with complaints, processes […]
by
Ayushi Gupta
B2B Customer Service
11 mins read
7 Techniques for Handling Customer Complaints: Improve Customer Relations
Key Takeaways Handled correctly, complaints can turn frustrated customers into loyal brand advocates. Listening and empathy are the foundation of great customer service. Using proven techniques […]
by
Ayushi Gupta
B2B Customer Service
11 mins read
Top 7 Customer Service Obstacles and How to Overcome Them
Why Customer Service Obstacles Can Make or Break Your Business Customer service isn’t always smooth sailing. No matter how great your product is, poor service can […]
by
Ayushi Gupta
B2B Customer Service
11 mins read
Customer Service Models Explained: Choosing the Best Approach for Your Brand
Why Your Customer Service Model Matters Think about the last time you had a stellar customer service models experience. Maybe a support rep solved your issue […]
by
Ayushi Gupta
B2B Customer Service
11 mins read
Reactive vs. Proactive: Which Customer Service Approach Works Best?
Reactive vs. proactive are two ways your business can support customers. In reactive customer care, you wait for customers to report problems. Whereas, in proactive customer […]
by
Ayushi Gupta
B2B Customer Service
11 mins read
Top Customer Service Abilities That Drive Success in E-commerce
The best skills to have for customer service allow your agents to provide excellent support to customers. These include empathy, problem-solving, active listening, and time management. […]
by
Ayushi Gupta
B2B Customer Service
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