In an increasingly competitive world, it is essential to retain your customers as much as it is to acquire them. Customers are likely to disengage from […]
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9 mins read
Outsourcing SMS Customer Support: Boost Response Times and Retention with Scalable Service
by
Ben Falloon
B2B Customer Service
BPO
Customer Experience
Customer Support
12 mins read
Omnichannel-Support-Tools for Effective Customer Strategy
An omnichannel customer support strategy is a unified approach to handling customer queries across all communication channels (chat, email, phone, and social media). By building this […]
by
Maximilian Straub
B2B Customer Service
BPO
Customer Experience
Customer Support
10 mins read
How Text-Based Customer Support Solutions Boost Customer Satisfaction
Text-based customer support is a communication method where businesses assist customers through SMS or messaging apps. It allows quick and convenient interactions without phone calls or […]
by
Maximilian Straub
B2B Customer Service
BPO
Customer Experience
Customer Sentiments
Customer Support
7 mins read
Why Text Message Customer Support is Essential for Your Business Strategy
In modern times, where customers prefer faster convenience and support, traditional methods like phone calls and emails are no longer enough. Texting has evolved nowadays from […]
by
Ben Falloon
B2B Customer Service
BPO
Customer Experience
Customer Support
11 mins read
Streamlining Customer Service with Unified Messaging Platforms
A unified messaging platform combines multiple communication channels (like email, chat, SMS, and social media) into one interface. Through it, your support agents can manage all […]
by
Ben Falloon
B2B Customer Service
BPO
Customer Experience
Customer Support
11 mins read
How AI Powered Customer Support is Revolutionizing Service Across Multiple Channels
AI-powered customer support refers to using advanced technologies, such as chatbots, virtual agents, and machine learning. These techniques automate customer service operations through real-time interactions across […]
by
Maximilian Straub
B2B Customer Service
BPO
Customer Experience
Customer Support
10 mins read
Why Customer Service Matters & What Does It Mean For Brand Loyalty
Key Takeaways Great customer service is more than just solving problems, it’s the foundation for brand trust and long-term loyalty. When you consistently deliver positive support […]
by
Ashish Arpit
B2B Customer Service
10 mins read
How NLP Is Improving Customer Service and Enhancing User Experience
Key Takeaways Natural Language Processing (NLP) is reshaping how brands improve customer service, making it faster, more natural, and deeply personalized. From chatbots to sentiment analysis, […]
by
Kushal MB
B2B Customer Service
11 mins read
Elevate Customer Service with Machine Learning: Techniques and Tools
To elevate customer service, most businesses are using AI and ML in 2025. Using them, you can predict customer needs, minimise resolution times, and automate routine […]
by
Ayushi Gupta
B2B Customer Service
9 mins read
Microtasking Strategies: Boosting Efficiency in E-commerce Operations
E-commerce operations presuppose a lot of hard work that lays the ground for the huge sales figures that are flaunted at the end of a financial […]
by
Ayushi Gupta
B2B Customer Service
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