Key Takeaways AI, hyper personalization and automation are redefining how modern CRM platforms engage customers in 2025, making them essential to every customer relationship strategy. Mobile […]
Blogs
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12 mins read
Recent Trends in CRM: What’s Shaping the Future of Customer Relationships
by
Kushal MB
B2B Customer Service
12 mins read
Discover the Future of AI in Customer Service – Stay Ahead of the Curve!
Key Takeaways AI is transforming how modern CX teams deliver service by handling routine tasks and freeing human agents to focus on empathy driven, high value […]
by
Ashish Arpit
B2B Customer Service
11 mins read
What Makes Great Customer Service? Essential Characteristics to Strive For
Key Takeaways Great customer service goes beyond solving problems—trust, loyalty and long-term relationships. Speed, empathy, clarity and consistency are the core traits of standout support teams. Personalization […]
by
Ayushi Gupta
B2B Customer Service
Customer Experience
11 mins read
Augment Live Contact Agents with AI: Key Advantages for Customer Service
Key Takeaways An augmented agent blends human assistance with AI support for quicker, more precise service. Agent augmentation enhances response time, minimizes errors, and increases customer […]
by
Kushal MB
B2B Customer Service
Customer Experience
13 mins read
Enhancing Healthcare Through Improved Customer Experience
Customer experience in healthcare refers to the complete journey a patient has with a healthcare provider. It covers all interactions before, during, and aftercare. Some key […]
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Support
13 mins read
Exploring ‘Phygital’ Experiences: Bridging Physical and Digital CX
Phygital experiences combine physical and digital interactions. They create a connected customer journey by linking in-person services with digital tools like apps, websites, or devices. The […]
by
Ayushi Gupta
B2B Customer Service
Customer Experience
Customer Support
12 mins read
What is a Process Excellence Team, and Why Do You Need One
Key Takeaways Get an in-depth understanding of business process excellence meaning and frameworks. Benefits of the process excellence include, Increased productivity and efficiency. Cost reduction. Improved […]
by
Kushal MB
B2B Customer Service
BPO
Customer Experience
Customer Support
12 mins read
Automated Labelling vs. Manual: Choosing the Right Approach for Scalable Data Annotation
Automated labeling is the process of using machine learning algorithms to tag or classify data without human involvement. It learns from a small set of labeled […]
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Support
12 mins read
Why Multilingual Support is Essential for Customer Success
In this competitive market space, building and thriving a business can be successful only when you create a successful customer support and customer interaction. For consumer […]
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Support
14 mins read
Customer Satisfaction KPI: Metrics That Matter for Business Success
When a brand or business starts, the focus is on launching quality products. But if the business needs to succeed and thrive in this competitive world, […]
by
Ashish Arpit
B2B Customer Service
BPO
Customer Experience
Customer Support
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