Customer churn represents the number of customers who stop using your company’s products or services. Usually, this happens for many reasons, such as dissatisfaction, better offers […]
Blogs
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Trending Articles
8 mins read
Understanding Customer Churn: Definition, Meaning, and Strategies
by
Ayushi
Customer Experience
9 mins read
What is a BPO Contact Center?
A BPO contact center is a company that helps other businesses by handling their customer service calls. They have trained staff who answer questions and solve […]
by
Ashish
Customer Experience
8 mins read
What is Customer Journey Map?
A customer journey map visually represents how customers interact with your business from start to finish. It allows you to see things from the customer’s point […]
by
Ayushi
Customer Experience
6 mins read
What is Customer Value and How to Grow it?
Customer value can be understood as a metric of how a customer perceives a product after considering its cost, quality and the value it adds through […]
by
Kushal
Customer Experience
6 mins read
Learning and Development in Human Resource Management
As a business owner, you want your employees to improve their skills and grow in their careers. This process is called Learning and Development (L&D) in […]
by
Ayushi
Customer Experience
8 mins read
What is KPO?
KPO stands for Knowledge Process Outsourcing. This means hiring another company to do tasks that need special skills or require deep knowledge. For business owners, this […]
by
Ashish
Customer Experience
9 mins read
What is Customer Value? How Atidiv Can Help?
Customer Lifetime Value (CLTV) is the total revenue a business earns from a customer throughout their relationship. It directly links to customer retention, as higher retention […]
by
Ayushi
Customer Experience
9 mins read
What Is Image Annotation and What Is It Used For?
Image annotation is the process of labeling or tagging images. It is used to train AI models to recognise objects, people, or patterns. This technique is […]
by
Kushal
Customer Experience
Image annotation
10 mins read
Understanding B2B Customer Service: Key Examples and Best Practices
Customer service in B2B is the support and assistance your business provides to other businesses that buy your products or services. Primarily, it is focused on […]
by
Ayushi
B2B Customer Service
Customer Experience
8 mins read
Leveraging Speech Analytics to Boost Call Center Performance
Speech analytics is a smart technology. It helps call centers to not only just record calls but also analyse tone, emotions, and common complaints. This gives […]
by
Ayushi
Customer Experience
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