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11 mins read

Crafting Effective SLAs: Key Components and Best Practices

Service Level Agreements (SLAs) are legally acceptable contracts executed between a provider and a client. They explain the scope of work, acceptable quality, and responsibilities of […]

by Kushal MB

B2B Customer Service Customer Experience

Developing a Comprehensive and Effective Customer Care Business Plan

A customer care business plan is a structured guide. It defines how a company will support customers before, during, and after a sale. For consumer brands […]

by Ashish Arpit

Essential Call Center Metrics Every Manager Should Monitor

By analyzing call center metrics, you can understand how your team is performing. These numbers show how fast calls are answered, how many calls are handled, […]

Top Strategies to Elevate Your Team’s Customer Service Competencies

Customer service competency is the ability to regularly deliver service that meets or exceeds customer expectations. It includes strong communication, 100% product expertise, problem-solving skills, and […]

B2B Customer Service Customer Experience

Improve Your CSAT Scores Today – Proven Tips to Enhance Customer Satisfaction!

The Customer Satisfaction Score (CSAT) is a number that shows how satisfied customers are with a specific interaction, product, or service. To calculate it, you send […]

Customer Experience Customer Support

Automating Resolution of Repetitive Support Issues: Strategies for Efficiency

Resolution time is the total duration it takes from when a customer submits a support request to when their issue is 100% resolved. For growing consumer […]

Explore DaaS Solutions – Revolutionize Your Device Management Strategy!

Key Takeaways DaaS (Device-as-a-Service) transforms hardware and software ownership into predictable, subscription-based operational costs. It combines devices, software and lifecycle management into one contract, simplifying IT […]

The Role of AI in Enhancing Content Moderation for Safer Online Communities

To enhance content moderation quality most businesses nowadays are using AI-driven moderation systems. Using AI models, you can automate the process of reviewing and managing user-generated […]

content moderation Customer Experience Customer Support