Introduction Businesses seeking long-term growth and profitability must increase customer lifetime value (CLV). CLV calculates the total amount of money a customer is anticipated to bring […]
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8 mins read
Effective Ways to Improve Your Customer Lifetime Value
by
Ayushi Gupta
Customer Experience
6 mins read
7 Benefits of Customer Support Outsourcing for Better Business Performance
Why Customer Service Outsourcing is a Game-Changer Running a business is already a juggling act—managing products, marketing, sales, operations, and everything in between. Now throw customer […]
by
Ayushi Gupta
Customer Experience
8 mins read
Ten Key Benefits of Business Process Outsourcing (BPO)
Imagine you are running a fast-scaling consumer brand and selling products and services to customers. You know what sells and how the quality of your products […]
by
Ayushi Gupta
Customer Experience
14 mins read
Top 12 Customer Experience Tools For 2025
CX tools are software solutions that enhance customer experience. They collect feedback, analyse data, and automate communications. This makes customer service faster, reduces complaints, and boosts […]
by
Ayushi Gupta
Customer Experience
7 mins read
Hiring vs Outsourcing: Pros & Cons
What is Better – Hiring or Outsourcing? Running a business means constantly making decisions, and one of the biggest is whether to hire or outsource. Do […]
by
Ashish Arpit
Customer Experience
8 mins read
What is Call Center Outsourcing?
Call center outsourcing means hiring another company to handle customer calls for you. Instead of answering every call yourself, you let a professional team do it […]
by
Ayushi Gupta
Customer Experience
8 mins read
CX Growth Starts Here: Strategies for Building a Strong Customer Experience Foundation
Why Customer Experience Strategy Matters Now More Than Ever Customers in 2025 have more choices than ever before. Whether it’s a SaaS product, an online retailer, […]
by
Ayushi Gupta
Customer Experience
8 mins read
Offshore IT Outsourcing: Key Concepts and Best Practices Explained
A key tactic for companies trying to save costs, simplify operations, and access a large worldwide talent pool is offshore IT outsourcing. In 2025, consumer brands […]
by
Kushal MB
Customer Experience
7 mins read
What Is Customer Sentiment
A satisfied customer is the best business strategy of all. Almost every business depends on its customers to ensure success and sustainable growth. For consumer brands […]
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Sentiments
Customer Support
7 mins read
Customer Lifetime Value Importance: Key to Long-Term Business Success
Customer Lifetime Value (CLV) is the total money a business earns from a customer during their entire relationship. It considers how much a customer spends each […]
by
Ayushi Gupta
Customer Experience
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