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Trending Articles

8 mins read

What is Customer Value and How to Grow it?

Customer value can be understood as a metric of how a customer perceives a product after considering its cost, quality and the value it adds through […]

by Kushal MB
Customer Experience
8 mins read

What is Learning and Development in Human Resource Management?

As a business owner, you want your employees to improve their skills and grow in their careers. This process is called Learning and Development (L&D) in […]

by Ayushi Gupta
Customer Experience
8 mins read

KPO Meaning: Understanding Knowledge Process Outsourcing and Its Impact

KPO stands for Knowledge Process Outsourcing, a form of outsourcing where businesses delegate specialized, knowledge work to external experts. This means hiring another company to do […]

by Ashish Arpit
Customer Experience
9 mins read

What is Customer Value? How Atidiv Can Help?

Customer Lifetime Value (CLTV) is the total revenue a business earns from a customer throughout their relationship. It directly links to customer retention, as higher retention […]

by Ayushi Gupta
Customer Experience
9 mins read

What Is Image Annotation and What Is It Used For?

Image annotation is the process of labeling or tagging images. It is used to train AI models to recognize objects, people, or patterns. This technique is […]

by Kushal MB
Customer Experience Image annotation
9 mins read

Understanding B2B Customer Service: Key Examples and Best Practices

Customer service in B2B is the support and assistance your business provides to other businesses that buy your products or services. Primarily, it is focused on […]

by Ayushi Gupta
B2B Customer Service Customer Experience
6 mins read

Leveraging Speech Analytics to Boost Call Center Performance

Speech analytics is a smart technology. It helps call centers to not only record calls but also analyze tone, emotions, recurring issues, and gaps. For customer […]

by Ayushi Gupta
Customer Experience
11 mins read

How to Calm an Upset Customer Effectively?

An angry customer usually complains about your product or service. Sometimes, they become abusive and vent their frustration. To deescalate such situations, your customer support agents […]

by Ashish Arpit
Customer Experience
10 mins read

Leveraging Data Analytics in Call Centres: Atidiv’s Approach to Improving Customer Experience

Call centre management refers to running a contact centre smoothly. The goal is to offer the best customer experience (CX). To do so, businesses should analyse […]

by Kushal MB
Customer Experience
6 mins read

Great Customer Service Qualities That Strengthen Customer Relationships

Why Customer Service Qualities Matter More Than Ever Customer service skills help support agents assist customers in the best way possible. These skills allow them to […]

by Ashish Arpit
BPO Customer Experience Customer Support

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