Chat tools are software applications. They enable real-time communication between your business and your customers across digital platforms. Some popular chat tools are Intercom, Zendesk, Freshchat, […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Trending Articles
10 mins read
Best Chat Tools to Improve Customer Service Efficiency
by
Kushal
Customer Experience
10 mins read
Enhancing Healthcare Through Improved Customer Experience
Customer experience in healthcare refers to the complete journey a patient has with a healthcare provider. It covers all interactions before, during, and aftercare. Some key […]
by
Pratik Nasre
Customer Experience
11 mins read
What is a Process Excellence Team, and Why Do You Need One
Key Takeaways Get an in-depth understanding of business process excellence. Benefits of the process excellence include, Increased productivity and efficiency. Cost reduction. Improved quality Enhanced customer […]
by
Kushal
Customer Experience
10 mins read
Comparing Automated vs. Manual Data Labeling: Pros and Cons
Automated labeling is the process of using machine learning algorithms to tag or classify data without human involvement. It learns from a small set of labeled […]
by
Pratik Nasre
Customer Experience
13 mins read
Measure What Matters – Learn the Best KPIs to Track Customer Satisfaction!
When a brand or business starts, the focus is on launching quality products. But if the business needs to succeed and thrive in this competitive world, […]
by
Ashish
Customer Experience
10 mins read
Boost Engagement Across Channels – Master Omnichannel Strategies Today!
In this fast-paced and competitive world, staying connected with customers is always important. It is also very important for business growth. You cannot rely on a […]
by
Pratik Nasre
Customer Experience
10 mins read
Boost Customer Experience with AI – Discover How to Get Started Today!
AI-enhanced customer experience refers to the use of artificial intelligence technologies in customer service. Using it, you can automate, personalise, and improve customer interactions across digital […]
by
Ashish
Customer Experience
11 mins read
Delivering Exceptional Customer Experience in Your Organisation
Customer experience (CX) is how people feel about your business after dealing with it in any way – before buying, while buying, and after buying. This […]
by
Kushal
Customer Experience
7 mins read
How to Collect Customer Feedback: Tips & Best Practices for Success
Customer feedback is the best way to understand real-time issues customers face while using your service or product. Think of it as a sort of data-mining […]
by
Ashish
Customer Experience
10 mins read
How to Calculate Churn Rate: Formula and Key Insights To Reduce It
The churn rate is the percentage of customers who stop using your company’s product or service. It is calculated for a specific period (say quarterly or […]
by
Kushal
Customer Experience
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