Blogs

B2B Customer Service Uncategorized

10 mins read

From Chaos to Clarity: Simplifying Administrative Managers Tasks Through Smart Delegation

Administrative managers tasks require the most attention, yet they must be delegated judiciously to optimize a business’s daily workflow. Businesses are increasingly outsourcing these tasks to […]

by Pratik

Outsourcing in Hospitality Industry: Elevate Hotel Management

In hotel management outsourcing, you tie up with external service providers to handle non-core functions such as housekeeping, customer experience (CX) support , IT and marketing. […]

How IoMT is Revolutionizing Healthcare: Benefits and Challenges

The best thing about modern healthcare is its ability to seamlessly integrate modern technology into its operations. For instance, the Internet of Medical Things (IoMT), which […]

by Ayushi Gupta

10 mins read

Maximising Your Knowledge Base: Essential Tips and Best Practices

A well-structured knowledge base is the basis of operational efficiency and customer experience success. The major reason for this is that when faced with a roadblock, employees […]

11 mins read

Understanding the 13th Payment: Global Practices and Key Benefits

13th salary is an additional payment made to employees. Usually, it is generally equal to one month’s basic salary. This extra pay is either mandated by […]

by Ashish Arpit

The On-Demand Economy: Trends and Future Outlook

The on-demand economy refers to a business model where products or services are delivered based on real-time customer requests (usually through digital platforms). This model relies […]

AI Innovations in the Citizen Services AI Market for Government Agencies

Nowadays, AI is being used in citizen services to make them faster, easier, and more accurate for people. It helps with tasks like form processing, public […]

by Ayushi Gupta

10 mins read

10 Proven Team Building Strategies to Boost Employee Engagement and Performance

Team-building strategies are special programs designed to build trust, improve communication and strengthen productivity in the workplace. Some proven techniques are the Elevated Raceway, Anything it […]

by Ashish Arpit

Helpdesk vs. Service Desk: What’s the Difference and Which One Do You Need?

A help desk is a reactive IT support system. It focuses on resolving technical issues and assisting end-users with troubleshooting requests. In comparison, a service desk […]