5 Operations Roles You Didn’t Know You Could Outsource—Affordably

Operational roles are day-to-day functions that keep a business running. This segment covers tasks, such as finance, HR, IT, and customer support. Through outsourcing, businesses can delegate these roles to specialized providers. This reduces overhead as there is no need to run in-house teams.

Delegation is an art! As a VP or director of a D2C company earning $5M+ revenue, you cannot get everything done from your in-house staff. Why? Your employees are burnt out! A Statista study found that about 52% of employees stated “extra workload” as the primary cause of burnout. The ill-effects? 

• Low productivity
• Absenteeism
• Flight risk
• More errors
• Less feeling of ownership! 

Another study found that burnout causes business organizations an annual loss of about $322 billion. Can you avoid this? Yes, in 2025, several companies are adopting “business operational outsourcing”​. It is a great way to get assistance without running an in-house team or pulling resources from daily tasks. 

In this article, let’s first learn what operations roles are and then see five such roles you can outsource in 2025. Lastly, you’ll understand how Atidiv can help you!

What are Operations Roles?

Operations roles are routine jobs that focus on the day-to-day running of a business. These roles are not about selling products directly to your customers. Instead, they keep your business running smoothly in the background. Some common operations roles are:

• Accounting and finance
• Human resources
• Information Technology services
• Customer service
• Data management
• Digital marketing, and more

In 2025, several D2C companies and consumer brands, operating in multiple regions, such as the US, UK, and Australia, are outsourcing business operations. ​By doing so, they save themselves from running large in-house teams. 

Also, such a delegation of routine work significantly frees up staff time. This is now getting invested in more critical business functions, such as:

• Expansion/ entering into new territories
• Novel product launches
• Improving customer experience, and more,

5 Operations Roles You Can Outsource in 2025!

Studies show that by the end of 2025, global spending on outsourcing will be $1.1 trillion. Any reason for such huge popularity? Yes, through business operational outsourcing, companies can save an average of $87,012 annually. This roughly translates into an 85% reduction as compared to maintaining an in-house team!

Are you missing the trick here? You don’t have to hire people for every operations role! For your reference, below are five major departments you can outsource in 2025:

1. Information Technology (IT) Services

Studies show that the IT outsourcing sector is the largest. Industry estimates place its 2025 market size at over $500 billion globally.

Why such a craze? That’s because information technology supports almost every part of a business, from keeping networks running to protecting data. And for small businesses, hiring a full in-house IT team is highly expensive!

By outsourcing IT services, you get access to trained experts. There is no need to build your own department. External IT providers can handle multiple tasks, such as:

• Network setup and monitoring
• Software development
• Troubleshooting
• Data security

The benefit? This reduces your infrastructure costs + provides you access to updated technology. Also, you can easily adjust the outsourcing services as per your business needs.

2. Human Resources (HR)

Human resources is another operations role that can be outsourced. It covers important employee-related tasks such as hiring, payroll, benefits, and compliance with labor laws. 

For growing D2C companies and consumer brands earning $5M+ revenue, managing all these tasks can take up too much time and resources. 

Thus, by outsourcing HR, you can rely on experienced professionals who:

• Understand the latest labor laws
• Handle payroll correctly
• Manage employee records

This reduces the risk of errors and ensures your business is compliant with legal requirements. Did you know? Nearly 80% of U.S. companies outsource at least one HR function, such as payroll, recruiting, or compliance. And outsourcing HR functions can save up to $9,569 per year.

3. Digital Marketing (DM)

This is the era of digital footprints! Digital marketing is an operations role that allows your business to get noticed online. A leading DM agency can attract customers (lead generation) through:

• Your business websites
• Your social media handles
• Search engines
• Email marketing
• Blog posting, and more

Your hired agency can professionally handle these tasks. They can create strategies, run campaigns, and track performance. Through their expertise, your business can:

• Increase visibility
• Bring more visitors to your website
• Generate sales leads
• Improve customer engagement

In this case, also, by outsourcing business operations​, there is no need to build an in-house team.

4. Accounting and Bookkeeping

Accounting outsourcing companies keep a track of all your business’s financial transactions. Usually, they:

• Manage your payroll
• Prepare financial reports
• Ensure compliance with tax rules
• Do bookkeeping as per the updated International Financial Reporting Standards (IFRS)

For small businesses, this work is time-consuming and complicated without trained staff. By outsourcing to leading accounting firms, you allow professionals to handle your:

• Accounts payable and receivable
• Tax filings
• Financial statement preparation

The advantage? Your records remain accurate, and there is a reduced risk of mistakes. Additionally, your business meets legal requirements. This reduces the risk of penalties and initiation of scrutiny proceedings.

5. Customer Support

A PwC study found that about 32% of consumers would switch to competitors after a single bad experience. In another study by Accenture, it was established that poor customer service in the US costs businesses about $1.6 trillion each year!

What do these studies point out? In 2025, you can’t take customer support lightly! If you are running a rookie in-house customer support team that takes days to reply, think again! Here, the perfect solution is to outsource business operations.

When you outsource customer support, you hire trained professionals from outside. These agents handle calls, emails, or chats on your behalf. Many outsourcing providers, like Atidiv, also offer 24/7 round-the-clock support and omnichannel messaging solutions. This allows your customers to reach help at any time and from any touchpoint. 

Searching for an Outsourcing Agency? Learn How Atidiv Can Help You!

We at Atidiv are an outsourcing agency with 15+ years of experience and 70+ worldwide clients. We work with businesses of all sizes, from startups to global brands, and have expertise across 20+ industries. 

Our expert team provides both back-office and front-office support as well as IT help. Check out our core outsourcing services below:

1. Back-Office Support Services

These are internal operations that keep your business running but do not directly face customers. See how Atidiv can help:

2. Front-Office and Customer Experience Solutions

These are services that interact with your customers and can grow your D2C company or consumer brand. Learn how Atidiv can support your business:

3. IT Back Office Support

These services cover technology, systems, and digital infrastructure. Check how Atidiv supports you in this segment:

For more information, you can book your free consultation today. Let’s talk!

Operations Roles FAQs

1. Can I save money by outsourcing business operations?

Operations roles handle core tasks like HR, finance, IT, and customer service. Hiring and running in-house teams is usually expensive. In contrast, through outsourcing, you can achieve significant cost savings. 

For example, by outsourcing to Atidiv, you can achieve up to 60% cost savings as compared to running in-house departments. 

2. Which operations roles should I outsource first?

You can start with operations roles that are time-consuming or require expertise you don’t have, such as accounting, HR, or IT support. By outsourcing these functions, you can:

• Reduce compliance risk
• Save money by not hiring full-time staff
• Prevent paying high subscription fees for advanced software/ technologies

Also, you can be assured that such business activities are handled by experienced professionals from day one.

3. How do operations roles improve customer experience?

A company that professionally manages its operations (either in-house or outsourced) usually enjoys a high customer experience. This largely happens because:

• Customer orders are processed faster
• Issues are resolved within “average resolution time” benchmarks
• Communication stays consistent across all touchpoints

Such satisfied customers become “brand evangelists” and recommend your products to their circle of friends/relatives. This leads to free marketing and higher sales.

4. When should I consider outsourcing operations roles?

If your business is facing these signs, it’s high time you outsourced business operations:

• Compliance issues
• Payroll mistakes
• Poor record-keeping
• Slow response times for customers

When these issues continue, gradually, they damage reputation and reduce growth opportunities. 

5. Why is 2025 the right time to rethink operations?

In 2025, growing D2C companies and consumer brands are facing:

• Rising hiring costs
• Strict compliance rules
• The risk of getting obsolete (due to changing technology) 

By outsourcing business operations, like IT, HR, or digital marketing, you can reduce overhead + stay current with the latest technologies/ trends. Also, you can grow without heavy upfront investments in staff or infrastructure.