Customer experience in healthcare refers to the complete journey a patient has with a healthcare provider. It covers all interactions before, during, and aftercare. Some key […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Trending Articles
10 mins read
Enhancing Healthcare Through Improved Customer Experience
by
Pratik Nasre
Customer Experience
11 mins read
Exploring ‘Phygital’ Experiences: Bridging Physical and Digital CX
Phygital experiences combine physical and digital interactions. They create a connected customer journey by linking in-person services with digital tools like apps, websites, or devices. The […]
by
Pratik Nasre
B2B Customer Service
Customer Support
11 mins read
Best Practices for Outsourcing in E-commerce Business
With the growing digital marketplace, the e-commerce industry has gained enormous popularity and success. In this competitive space, it is very important to stay ahead of […]
by
Pratik Nasre
Customer Experience
Uncategorized
9 mins read
The On-Demand Economy: Trends and Future Outlook
The demand economy refers to a business model where products or services are delivered based on real-time customer requests (usually through digital platforms). This model relies […]
by
Kushal
Uncategorized
11 mins read
Best Practices for Outsourcing in E-commerce Business
With the growing digital marketplace, the e-commerce industry has gained enormous popularity and success. In this competitive space, it is very important to stay ahead of […]
by
Pratik Nasre
Media Operations
11 mins read
What is a Process Excellence Team, and Why Do You Need One
Key Takeaways Get an in-depth understanding of business process excellence. Benefits of the process excellence include, Increased productivity and efficiency. Cost reduction. Improved quality Enhanced customer […]
by
Kushal
Customer Experience
10 mins read
Upcoming Innovations in Call Center Technology
Call center technology refers to the software and hardware used to manage customer communication across phone, chat, email, and other channels. Using it, you can route […]
by
Kushal
Customer Support
10 mins read
Comparing Automated vs. Manual Data Labeling: Pros and Cons
Automated labeling is the process of using machine learning algorithms to tag or classify data without human involvement. It learns from a small set of labeled […]
by
Pratik Nasre
Customer Experience
10 mins read
Why Multilingual Support is Essential for Customer Success
In this competitive market space, building and thriving a business can be successful only when you create a successful customer support and customer interaction. So, how […]
by
Pratik Nasre
Customer Support
13 mins read
Measure What Matters – Learn the Best KPIs to Track Customer Satisfaction!
When a brand or business starts, the focus is on launching quality products. But if the business needs to succeed and thrive in this competitive world, […]
by
Ashish
Customer Experience