KPO vs BPO which is better for your business, depends on your operational needs and growth goals. BPO handles routine tasks. Whereas, KPO delivers expert and […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Trending Articles
10 mins read
BPO vs KPO Which Is Better: Discover Outsourcing Solution Delivering the Best ROI?
by
Ashish
Customer Experience
9 mins read
Strategies to Prevent Workplace Burnout and Boost Morale
Preventing workplace burnout refers to proactive efforts that reduce chronic work-related stress. To create a supportive work environment, you set realistic expectations and promote work-life balance. […]
by
Kushal
Customer Experience
10 mins read
Understanding 13th Month Pay: Global Practices and Benefits
13th salary is an additional payment made to employees. Usually, it is equal to one month’s basic salary. This extra pay is either mandated by law […]
by
Ashish
Uncategorized
9 mins read
Crafting Effective SLAs: Key Components and Best Practices
Service Level Agreements (SLAs) are legally acceptable contracts executed between a provider and a client. They explain the scope of work, acceptable quality, and responsibilities of […]
by
Kushal
Customer Experience
Customer Support
11 mins read
Developing a Comprehensive and Effective Customer Care Business Plan
A customer care business plan is a structured guide. It defines how a company will support customers before, during, and after a sale. To make this […]
by
Ashish
B2B Customer Service
Customer Experience
11 mins read
Essential Call Center Metrics Every Manager Should Monitor
By analysing call centre metrics, you can understand how your team is performing. These numbers show how fast calls are answered, how many calls are handled, […]
by
Ayushi
Customer Experience
11 mins read
Top Strategies to Elevate Your Team’s Customer Service Competencies
Customer service competency is the ability to regularly deliver service that meets or exceeds customer expectations. It includes strong communication, 100% product knowledge, problem-solving skills, and […]
by
Ayushi
B2B Customer Service
Customer Experience
11 mins read
Improve Your CSAT Scores Today – Proven Tips to Enhance Customer Satisfaction!
The Customer Satisfaction Score (CSAT) is a number that shows how satisfied customers are with a specific interaction, product, or service. To calculate it, you send […]
by
Ayushi
Customer Experience
Customer Support
11 mins read
Implementing Effective Tech Support Tactics to Reduce Resolution Times
Resolution time is the total duration it takes from when a customer submits a support request to when their issue is 100% resolved. To become an […]
by
Ayushi
Customer Experience
11 mins read
Explore DaaS Solutions – Revolutionize Your Device Management Strategy!
Through DaaS solutions, you can get computers, tablets, phones, and related software through a monthly subscription. Instead of paying a large amount upfront to buy equipment, […]
by
Ayushi
Customer Experience